At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Technical Support Organization (TSO) supports a global customer base for advanced and mission critical digital communications systems.
These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications.
The Broadband Push To Talk team is supporting the WAVE high-performance, mission critical PTT platform and related technologies. The WAVE can be linked to a private or public LTE network and Land Mobile Radio (LMR) networks, providing sub-second call performance to hundreds of thousands of users on ruggedized handhelds, two-way radios and consumer smartphones.
Job Description
Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives.
Basic Requirements
Strong analytical and problem solving skills
Attention to detail
Bachelor's Degree in Telecommunications / IT / Relevant Field
Basic Networking Protocols
A background in Linux/Unix Administration
Web-based applications debugging
Docker and Azure Basics [Understanding of Virtualized Environments]
Basic understanding of AWS Cloud Watch
Experience with Android and mobile OS
Able to tackle customer calls effectively.
Able to communicate fluently in English both written and spoken (Other languages will be an advantage)
Able to be work on a weekly rotation basis including weekends and public holidays
Ability to work efficiently in an international team
Availability to work in our office in Kraków (Czerwone Maki 82) - Twice a week.
We’ll support you in this new challenge with coaching & development. Furthermore, to reward your work you’ll get:
Strong team-oriented culture.
Comfortable work conditions (high class offices, parking space).
Team's Learning Days, Awesome Days, Patent Days.
Possibility to participate in hackathons and Alpha projects.
Volleyball field and grill place next to the office.
Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
Private medical & dental coverage.
Life insurance.
Employee Stock Plan.
IP Tax Relief.
Training and broad development opportunities.
Travel RequirementsUnder 10%
Relocation ProvidedInternational
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Top Skills
What the Team is Saying
What We Do
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
Gallery
Motorola Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe that the next big idea can come from anyone, anywhere, at any time. That’s why we offer office-based, hybrid and remote working models, where Motorolans can do their best work wherever they work best.
