IDT is looking for a Technical Support Engineer.
The primary role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.
At this role you will:
- Proactively monitor all production networks, applications, and services.
- Respond to & resolve alerts/alarms according to standard operating procedures.
- Track all issues in a ticketing system.
- Escalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.
- Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.
We expect you to have:
- Excellent monitoring/troubleshooting skills.
- Working knowledge of Windows and Linux OS, Networks.
- Working knowledge of issues/ticket track system.
- Good level of English – B2 or higher.
Bonus points for:
- New Relic (or Datadog or SolarWinds).
- Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
- Linux/Unix - basic knowledge.
- Networking (basic understanding of BGP, MPLS, OSPF protocols).
We are pleased to offer:
- Remote work opportunity!
- B2B Employment ($, gross).
- Really good hardware.
- An exciting and challenging job with talented people around.
- Great learning and growth opportunities.
- Compensation for professional training, seminars, and conferences.
- First-class English lessons.
Scheduling/ shifts:
- 5/2 schedule: 7AM - 3:30PM (GMT+3) - 8h
A few words about us:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
We understand the challenge of being apart from those who matter most. Boss Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.
Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.
If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
