Protex AI is the AI Safety and Operations Intelligence Company.
At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission.
Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.
Job Location: Bengaluru
The Technical Operations (Tech Ops) team supports the core edge-to-cloud foundation that powers all Protex AI systems, ensuring scalable data infrastructure, robust edge-to-cloud connectivity, and high-performance backend services. We support edge deployments for real-time computer vision applications and deliver resilient systems to enable proactive workplace safety at global scale.
What You'll DoDevelop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution.
Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation
Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS.
Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes.
Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance.
Provide escalated technical support for system installations and deployments
Debug Python and JavaScript code as needed to resolve client-facing issues
Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development
Minimum of 3 years of experience in a technical support or engineering role
Experience with device troubleshooting, log hunting, and system checks
Bachelor's degree in Computer Science, Engineering, or a related technical field
Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences
Self-motivated and results-oriented, with a strong sense of ownership and accountability
Willingness to travel as required for client meetings, and on-site visits
Excellent stakeholder management and relationship management skills
Demonstrated AWS experience
Demonstrated expertise with Python
Demonstrated experience with Linux/Unix and Git, including networking and the command-line interface
Experience with the deployment and integration of hardware-based technology solutions in real-world applications.
You'll be hired through our India partner in Bengaluru, and join our dynamic existing team in the office on a hybrid work contract.
Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Skills Required
- Minimum 3 years experience in a technical support or engineering role
- Experience with device troubleshooting, log hunting, and system checks
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Excellent communication and presentation skills
- Self-motivated, results-oriented, strong ownership and accountability
- Willingness to travel for client meetings and on-site visits
- Stakeholder and relationship management skills
- Demonstrated AWS experience (including monitoring via CloudWatch)
- Demonstrated expertise with Python
- Experience with Linux/Unix, Git, networking, and command-line interface
- Ability to debug JavaScript code for client-facing issues
- Experience with deployment and integration of hardware-based technology solutions
What We Do
We believe that every worker has the right to go home safe every day. We also believe that every employer should provide a duty of care in order for this to happen. At Protex AI, we're helping enterprise EHS teams to revolutionise how they make proactive safety decisions that help contribute to a safer work environment. Our AI-powered technology is enabling businesses to gain greater visibility of unsafe behaviours in their facilities. The privacy-preserving platform plugs into existing CCTV infrastructure and uses its computer vision technologies to capture unsafe events autonomously in settings such as warehouses, manufacturing facilities and ports
