Your role at Dynatrace
As a Senior Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
Your role:
- Recognize and solve problems as reported by customers related to our SaaS and Managed products.
- Interact with diverse customer technology ecosystems.
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend training for new product features and technologies.
- Exchange knowledge with other colleagues and suggest product improvements.
- Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
What will help you succeed
- Technical Degree (preferably in Computer Science) or relevant experience in IT.
- Professional work experience in software development, software testing, or in customer services.
- Ability to analyze code written in modern programming languages.
- Experience with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong analytical thinking with a structured approach to problem solving.
- Team player with proactive attitude.
- Excellent English skills, both oral and written.
- You will love this job if Troubleshooting is your passion.
- You are fascinated by technical challenges, and you think creatively.
- You love to learn new technologies.
- You appreciate team spirit and enjoy an international environment.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
What the Team is Saying
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
