Technical Support Engineer II

Posted Yesterday
Be an Early Applicant
27 Locations
Remote
Mid level
Software
The Role
Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.
Summary Generated by Built In

Company overview:

TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

TSE 2

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].  


Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Wilmington, Massachusetts
942 Employees
Year Founded: 2009

What We Do

TraceLink is the only network creation platform company that builds integrated business ecosystems with multienterprise applications - the true foundation for digitalization - delivering customer-centric agility and resiliency for end-to-end supply networks and leveraging the collective intelligence of entire industries. Delivering end-to-end supply chain solutions, TraceLink's Opus Platform enables speed of innovation and implementation with an open partner model for no-code and low-code development of solutions and applications. At TraceLink, we blend decades of knowledge in SaaS technology and supply chain business processes with a clear vision for advancing manufacturing industries through disruptive, unconventional software solutions. With headquarters in Massachusetts, TraceLink has six global offices through North America, South America, Europe, and Asia.

Similar Jobs

Ericsson Logo Ericsson

Financial & Business Insights Graduate

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
In-Office or Remote
3 Locations
88000 Employees

Deepgram Logo Deepgram

Account Executive

Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
In-Office or Remote
28 Locations
150 Employees

Deepgram Logo Deepgram

Account Executive

Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Remote
27 Locations
150 Employees

Pfizer Logo Pfizer

Regulatory Intelligence Lead - Biologics/Vaccines

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
28 Locations
121990 Employees

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Fintech • Software
New York, New York
6 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account