Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Technical Support Engineer for Beckman Coulter Diagnostics plays a vital role in ensuring reliable, world-class performance of our medical diagnostic systems used in hospitals across the globe. You will deliver critical technical support to our global field service organization, acting as a key resource for resolving complex escalations, advising on effective issue resolution strategies, and ensuring clear communication with both internal teams and external partners.
This position reports to the Senior Manager of Global Product Technical Support, who leads global efforts to support our installed base of products, is part of the Global Product Technical Support department located in Miami, FL and will be remotely based in Hong Kong.
In this role, you will have the opportunity to:
- Serve as a global technical escalation lead, partnering with regional SMEs to resolve complex, high-impact field issues.
- Provide advanced system-level troubleshooting and root-cause analysis for hardware, software, and workflow issues encountered in customer environments.
- Represent the service organization in new product introductions, ensuring service requirements, tools, and training are integrated into launch readiness activities.
- Develop and maintain high-quality service content including technical bulletins, service manuals, and training materials.
- Track, analyze, and trend key service performance metrics to support data-driven continuous improvement
The essential requirements of the job include:
- Bachelor’s degree in engineering, Chemistry, Medical Technology or related field with 3+ years’ experience, OR Master’s degree in field with 2+ years of experience.
- "Experience" refers to technical, manufacturing, hotline, field service, medical technology, hands-on repairs, and similar discipline.
- Ability to interpret and communicate complex technical and non-technical documentation effectively across diverse audiences.
- Proficiency in technical troubleshooting and data analysis
Travel & Motor Vehicle Record Requirements:
- This position requires up to 50% flying and/or driving travel, which includes overnight stays. Travel will mostly be internationally to either customers or third party vendors.
It would be a plus if you also possess previous experience in:
- Writing or developing technical documentation
- Experience working in a regulated industry
- Exposure to field service or customer support environments
- Performing root cause analysis and implementing solutions
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Bachelor's degree in engineering, Chemistry, Medical Technology or related field
- 3+ years' experience in technical, manufacturing, hotline, field service, medical technology or similar discipline
- Master's degree in a related field with 2+ years of experience
- Ability to interpret and communicate complex technical and non-technical documentation
- Proficiency in technical troubleshooting and data analysis
Danaher Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
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Parental & Family Support — Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.
Danaher Corporation Insights
What We Do
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.
