Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Technical Support Engineer for Beckman Coulter Diagnostics plays a vital role in ensuring reliable, world-class performance of our medical diagnostic systems used in hospitals across the globe. You will deliver critical technical support to our global field service organization, acting as a key resource for resolving complex escalations, advising on effective issue resolution strategies, and ensuring clear communication with both internal teams and external partners.
This position reports to the Senior Manager of Global Product Technical Support, who leads global efforts to support our installed base of products, is part of the Global Product Technical Support department located in Miami, FL and will be remotely based in Hong Kong.
In this role, you will have the opportunity to:
- Serve as a global technical escalation lead, partnering with regional SMEs to resolve complex, high-impact field issues.
- Provide advanced system-level troubleshooting and root-cause analysis for hardware, software, and workflow issues encountered in customer environments.
- Represent the service organization in new product introductions, ensuring service requirements, tools, and training are integrated into launch readiness activities.
- Develop and maintain high-quality service content including technical bulletins, service manuals, and training materials.
- Track, analyze, and trend key service performance metrics to support data-driven continuous improvement
The essential requirements of the job include:
- Bachelor’s degree in engineering, Chemistry, Medical Technology or related field with 3+ years’ experience, OR Master’s degree in field with 2+ years of experience.
- "Experience" refers to technical, manufacturing, hotline, field service, medical technology, hands-on repairs, and similar discipline.
- Ability to interpret and communicate complex technical and non-technical documentation effectively across diverse audiences.
- Proficiency in technical troubleshooting and data analysis
Travel & Motor Vehicle Record Requirements:
- This position requires up to 50% flying and/or driving travel, which includes overnight stays. Travel will mostly be internationally to either customers or third party vendors.
It would be a plus if you also possess previous experience in:
- Writing or developing technical documentation
- Experience working in a regulated industry
- Exposure to field service or customer support environments
- Performing root cause analysis and implementing solutions
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Bachelor's degree in engineering, Chemistry, Medical Technology or related field
- 3+ years' experience OR Master's degree with 2+ years of experience
- Ability to interpret and communicate complex documentation
- Proficiency in technical troubleshooting and data analysis
Beckman Coulter Diagnostics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Beckman Coulter Diagnostics and has not been reviewed or approved by Beckman Coulter Diagnostics.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life and disability insurance, flexible spending accounts, and mental health support. Feedback suggests these offerings are a notable strength of the overall package.
-
Leave & Time Off Breadth — Paid time off, paid holidays, sick days, and volunteer time are highlighted, with flexibility or remote arrangements available for some roles. Feedback suggests this breadth of time-off options contributes meaningfully to total rewards.
-
Parental & Family Support — Paid parental leave is provided for birth, adoption, or foster placement with the ability to use time in flexible increments within the first year. Feedback suggests family-focused perks like adoption support add tangible value for caregivers.
Beckman Coulter Diagnostics Insights
What We Do
Beckman Coulter is committed to advancing healthcare for every person by applying the power of science, technology, and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe. Beckman Coulter offers a unique combination of people, processes and solutions designed to elevate the performance of clinical laboratories and healthcare networks. We do this by accelerating care with a menu that matters, bringing the benefit of automation to all, delivering greater insights through clinical informatics and unlocking hidden value through performance partnership. An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.
