ScyllaDB is looking for a highly motivated hands-on Technical Support Engineer to join our EMEA Technical Support team.
We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and reliability for their mission-critical applications. Our innovative database solutions are trusted by top organizations worldwide, delivering exceptional performance and efficiency.
Cool things you'll do:
- You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between.
- You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be.
- You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
- You will also help build the Knowledge Base around Scylla.
- 3+ years in a Technical Support Engineer position
- Proven experience supporting enterprise customers in a customer-facing support role.
- Experience with Linux environments
- Lifelong learner and capable of multitasking during high-pressure situations.
- Naturally curious and excited to learn new technologies.
- Experience with Distributed Systems (Database / Storage)
- Experience with Docker (Linux)
- Experience with Cloud providers (AWS/GCP)
- Strong English communications skills - written and verbal
- Autonomous and self-motivated
Skills Required
- 3+ years in a Technical Support Engineer position
- Proven experience supporting enterprise customers in a customer-facing support role
- Experience with Linux environments
- Lifelong learner and capable of multitasking during high-pressure situations
- Naturally curious and excited to learn new technologies
- Experience with Distributed Systems (Database / Storage)
- Experience with Docker (Linux)
- Experience with Cloud providers (AWS/GCP)
- Strong English communications skills - written and verbal
- Autonomous and self-motivated
What We Do
ScyllaDB is the database for data-intensive apps that require high performance and low latency. It enables teams to harness the ever-increasing computing power of modern infrastructures--eliminating barriers to scale as data grows. Unlike any other database, ScyllaDB is built with deep architectural advancements that enable exceptional end-user experiences at radically lower costs. Over 300 game-changing companies like Disney+ Hotstar, Expedia, FireEye, Discord, Crypto.com, Zillow, Starbucks, Comcast, and Samsung use ScyllaDB for their toughest database challenges. ScyllaDB is available as free open source software, a fully-supported enterprise product, and a fully managed service on multiple cloud providers. For more information: ScyllaDB.com
