What You'll Do:
As a Senior Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare's developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.). You'll help troubleshoot issues, guide customers in best practices, and ensure they are successfully building, deploying, and scaling applications on Cloudflare.
This is a hands-on, developer-focused role where you'll combine your problem-solving skills with your understanding of modern developer tooling, coding practices, and cloud infrastructure. You'll collaborate with internal engineering, product, and developer relations teams to make sure customer feedback is heard and that developers have an excellent experience with the platform.
Responsibilities:
- Act as the first point of contact for developer customers seeking support with Cloudflare's developer platform.
- Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
- Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
- Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
- Create and maintain support documentation, knowledge base articles, and sample code snippets.
- Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
- Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
- Contribute to process improvements that make support more efficient and developer-friendly.
Skill Requirements
- 3+ years of prior customer support experience at a cloud and/or SaaS provider.
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Customer-first mindset with patience, empathy, and strong problem-solving skills.
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- Comfort with debugging code, reviewing logs, and testing APIs.
Other Desirable Skills Include
- Experience building or deploying applications on Cloudflare Workers.
- Understanding of distributed systems and serverless architecture.
- Familiarity with relational and non-relational databases.
- Experience contributing to open source or engaging with developer communities.
- Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus.
- Auxiliary knowledge of developer tooling and relevant framework is a plus.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
Gallery
Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
