Responsibilities
Role Overview
As a Support Engineer, you will play a dual-role function supporting both Japan and Korea customers across Microsoft Azure technologies. This role is part of Microsoft's strategic investment to expand Korean-language support coverage from 9:00 AM to 11:00 PM KST/JST (14x7), helping customers in Korea confidently operate and grow their businesses on Azure.
By providing Korean-language support during evenings, weekends, and public holidays, you will play a critical role in delivering an enhanced customer experience, driving faster resolution of critical issues, and strengthening Azure's competitiveness and growth in the Korean market.
During Regular Business Hours (09:00 - 17:30 JST)
- Provide Japanese-language technical support for customers in Japan.
- Develop deep technical expertise in Azure Virtual Machines or Azure Kubernetes Service, serving as part of the Azure Networking support organization.
- Investigate and resolve complex networking-related issues, working closely with customers, support teams, and engineering groups.
- Contribute to service quality improvements, knowledge sharing, and technical readiness initiatives within the Azure Networking domain.
During After-Hours Shifts (17:30 - 23:00 JST on Weekdays) and Weekend/Public Holiday Shifts
- Provide Korean-language technical support for customers in Korea.
- Act as the primary case owner for high-priority customer incidents, including Sev A and Sev 1 scenarios, representing Microsoft as the trusted customer-facing lead, driving clear communication, accountability, and customer confidence throughout the resolution process.
- Support a broad range of Azure infrastructure technologies, including:
- Azure Virtual Machines (VM)
- Azure NetworkingAzure Kubernetes Service (AKS)
- Azure Database Services (MySQL/PostgreSQL)
- Develop broad technical knowledge across multiple Azure technologies and quickly triage customer issues to the appropriate subject matter experts.
- Collaborate with global engineering and support teams using English communication and AI-assisted productivity tools to investigate complex issues and drive resolution.
- Coordinate with specialized engineering teams worldwide to ensure timely and effective customer outcomes.
- When Korean-language support demand is low, contribute to the same responsibilities performed during regular business hours.
What Makes This Role Unique
- Build deep expertise in Azure Virtual Machines or Azure Kubernetes Service while gaining broad exposure across multiple Azure infrastructure technologies.
- Work in a highly collaborative global environment with engineering teams around the world.
- Leverage AI-powered tools and global support resources to accelerate troubleshooting and customer resolution.
- Help build and shape Microsoft's strategic Korean-language after-hours support capability, improving customer experience and strengthening Azure's competitiveness in Korea.
Qualifications
- 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting
- Experience working with Azure OR another cloud or virtualization provider, or equivalent technology.
- Technical experience in one or more of the following:
- Windows or Linux System Administration/Virtualization
- Windows scripting or PowerShell, linux bash scripting
- Familiarity with Active Directory, Security, OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration
- Experience with Hyper-V or VMWare configuration and administration
- Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp.
- Understanding of Storage technologies (cloud and/or on premises)
- Understanding of RDP/SSH
Language Qualifications:
- Korean: Fluent verbal and written communication skills.
- Japanese: Business-level proficiency in reading, writing, and spoken communication skills (JLPT N2 equivalent or higher)
- English: reading, writing, and spoken communication skills.
*This role is based in Japan and is responsible for delivering technical support in Korean and Japanese. Depending on business needs, the engineer may also provide technical support in English. Therefore, candidates must possess business-level proficiency in Korean, as well as business-level proficiency in Japanese. English is used for reviewing internal technical documentation and collaborating with engineers across global teams.
- Degree in Computer Science, Information Systems, Engineering or equivalent.
- Experience in building business systems using windows and linux on Azure and the following Azure services:
- Azure IaaS/VMSS
- Azure Storage Servics (Files share)
- Azure virtual network
Knowledge and Skills:
- You approach things with a growth mindset with a genuine desire and motivation to learn and develop yourself.
- You embrace challenges and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win. You love customers and are obsessed with them - a genuine desire to help under challenging circumstances and work with a sense of urgency.
- Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity.
- You are able to handle multiple customer issues and effectively balance your priority need.
- Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems.
- Handle high pressure situations well - maintain calm and composure on stressful situations is a must.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting
- Experience working with Azure or another cloud/virtualization provider
- Windows or Linux system administration / virtualization experience
- Windows scripting or PowerShell, Linux bash scripting
- Familiarity with Active Directory, security, and OS internals concepts
- Understanding of virtualization concepts and virtual system administration
- Experience with Hyper-V or VMware configuration and administration
- Familiarity with web servers, HTTP protocol and basic networking technologies (TCP/UDP)
- Understanding of storage technologies (cloud and/or on-premises)
- Understanding of RDP and SSH
- Korean: fluent verbal and written communication skills
- Japanese: business-level proficiency (JLPT N2 equivalent or higher)
- English: reading, writing, and spoken communication skills
- Degree in Computer Science, Information Systems, Engineering or equivalent
- Experience building business systems using Windows and Linux on Azure and using Azure IaaS/VMSS, Azure Storage Services, Azure Virtual Network
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
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