Technical Support Coordinator

Job Title:  Technical Support Coordinator / Digital Coordinator
Location: Saint Petersburg, FL
Type: 2+ months contract
TOP SKILLS:
Detail-oriented, critical thinking ability, clear communication both written and verbal. Proficient in Microsoft Office Suite, including MS Excel/Word is a must. Salesforce and SAP experience highlighter preferred.
Duties/Responsibilities:

• Maintain and record daily Ticket Counts and Attendance Records.
• Schedule and facilitate weekly classes with Partner Brands.
• Manage data entry and class records in Salesforce.
• Analyze trends and recap on weekly class metrics to apply for future brand or class improvements.
• Employ "test-and-learn" methods to strengthen class participation and engagement.
• Resolve customer service issues.
• Proactively seek opportunities to improve collaboration and grow attendance.
• Cultivate and strengthen Partner Brand relationships.
• Serve as the point of contact between various internal teams, including Social, Learning and Development,
• Pricing, IT, and Category Management to confirm alignment on processes, prioritization, and information.

Required Skills/Abilities:

• Excellent written & verbal communication skills, including both speaking and listening.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suit, including MS Excel/Word
• Salesforce and SAP skill set would be highly preferred
• High attention to detail
• High level of professionalism in an office environment
• Ability to sit and use normal office equipment (phone, computer, etc.) more than 90% of the day
• Ability to work independently

About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.