About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
To support us on our mission, we are looking for a highly motivated Technical Support Associate to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring you are the primary point of contact for our customers in all technical account matters. An essential part of your role is to independently advise and support our customers regarding all their inquiries. You ensure smooth communication, maintain customer satisfaction and are able to work independently. Additional responsibilities included below.
- Serve as the first point of contact for Customers, providing prompt, courteous and efficient assistance through various communication channels.
- Investigate and resolve customer inquiries.
- Develop and maintain a comprehensive understanding of our products or services.
- Accurately document customer interactions, inquiries, and complaints in the designated CRM system.
- Proactively gather customer feedback and insights, identify trends, and communicate suggestions for improvement.
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal.
- Work experience in a customer contact-centered area.
- Fluency in English and French are required.
Preferred Skills and Experience:
- A communicative, empathetic demeanor, and a passion for teamwork.
- Independent, solution-oriented, and structured work approach.
- Proficiency in computer systems, CRM software, and other customer service tools.
- Ability to quickly learn and navigate new software and technology platforms.
- Flexibility and adaptability to evolving customer needs.
- Preferred skills of 1 year of Technical Support or IT experience.
What we offer:
- Centrally located office in Tampa
- Normal working hours (8-5) with the option of remote work
- 15 vacation days/year in a full-time position with floating holidays & sick days
- Free drinks and weekly catered team lunches
- Personal and professional development potentialities and room for creative ideas
- Be part of a fast-growing international company with a lot of opportunities for advancement
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Emma Hall, People and Culture Manager.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
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What We Do
AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people and more than 180,000 customers in 190 countries, including world-renowned Fortune 500 brands
