InvGate is a SaaS company that develops 3 different IT management and automation products. We have clients in over 60 countries, and sales offices in Chile, Mexico, Spain and the US. We are a fresh, young company, with a fast-paced and dynamic work environment.
We are seeking a skilled Bilingual Technical Support Analyst to enhance our support team. In this role, you will:
- Provide exceptional technical and functional support to clients worldwide through various channels including email, tickets, and remote sessions (e.g., TeamViewer, Zoom).
- Analyze and optimize client configurations, offering recommendations to improve platform efficiency.
- Collaborate closely with our development and customer success teams to troubleshoot and resolve issues.
Do not hesitate to apply if you…
- are fluent in English and Spanish
- enjoy working with clients, providing top-level support
- think analytically
- have strong communication and troubleshooting skills
- have previous experience in technical support for software and/or infrastructure
- are tech-savvy
- are familiar with Windows and Linux environments
- read logs
- worked with networks and connectivity
Previous experience using our Invgate Service Desk and Invgate Insight Management tools is a big PLUS.
If you want to know more about InvGate, visit invgate.com
What We Do
InvGate supports organizations in their IT and enterprise operations with modern and scalable service modern solutions.
