Role title – Technical Support Analyst
Organisation
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
Role
The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL. Responsible for the oversight of day-to-day activities of the production environments.
This role requires flexibility to work in rotational shift patterns and participate in an on‑call support schedule to ensure 24/7 coverage.
The Production Support team provides several services for International Health (IH) including:
- Application Support
- 24/7 Production Support
- Monitoring, triage, defect identification and remediation
- Configuration updates, data fixes, ad-hoc reporting requests
- Incident, Release and Change Management
- Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
The primary focus of this role will be supporting new Web Applications and backend services written using .NET technologies. Frontend (Web and backend environments) troubleshooting skills and a basic understanding of cloud deployment concepts will be essential for success.
This role requires a good balance between providing technical guidance/analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
Working with our development teams to identify and agree remediation for identified defects, supporting the release process as required.
Candidate profile
Cigna is specifically looking for a dynamic, seasoned, experienced Technical Support Analyst with strong .NET (C#, ASP.NET, .NET Core), strong Java/SQL skills and demonstrable experience of supporting .NET, Web Applications and backend services. You should be comfortable with Frontend troubleshooting, backend & API debugging, understand how APIs function and have the ability to use tools such as Postman to test API functionality. Experience with Powershell and Scripting knowledge.
An IT professional with strong skills in Production Support, Application Management & Support processes, Insurance or Financial services background would be a strong advantage.
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Ability to communicate with technical and operations (non-technical) team members.
Must be willing to work a rotating shift and on‑call rotas.
Behaviours
Strong Communication Skills
Self-Motivated
Problem Solver
Autonomous
Process Minded
Continuous Improvement Driven
Skills and Experience
Candidates must have strong experience in the following areas:
- .NET technologies (C#, ASP.NET, .NET Core) - debugging web and backend issues
- SQL skills and Java knowledge
- Powershell and Scripting knowledge
- JavaScript/TypeScript (for frontend troubleshooting)
- Troubleshooting Production Incidents
- Incident Management Skills
- Proven track record in day-to-day Production Support
- Log Analysis & Monitoring
- Handling Authentication issues, OAUTH, JWT and OKTA
- Strong analytical and troubleshooting skills
- Maintains process and troubleshooting documentation to be utilised by the team
Cigna uses the following tools, experience in the following is desirable:
- ServiceNow
- Dynatrace, Splunk & AWS CloudWatch
- Jira
- OKTA
- Confluence
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- .NET technologies (C#, ASP.NET, .NET Core) - debugging web and backend issues
- SQL skills and Java knowledge
- PowerShell and scripting knowledge
- JavaScript/TypeScript for frontend troubleshooting
- Frontend troubleshooting, backend & API debugging and use of tools such as Postman
- Troubleshooting production incidents and incident management skills
- Proven track record in day-to-day production support and log analysis/monitoring
- Handling authentication issues (OAuth, JWT) and OKTA experience
- Basic understanding of cloud deployment concepts
- Willingness to work rotational shifts and participate in on-call rotas
- Ability to communicate with technical and non-technical stakeholders
- Maintain process and troubleshooting documentation
- Experience with ServiceNow
- Experience with Dynatrace, Splunk and AWS CloudWatch
- Experience with Jira and Confluence
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
