Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.
Job DescriptionExp : 3-5 years
Job Description
Level 2 support - Incidents/Requests/Change/Problem management
· Managing of the patches and software update process for the below products for End User systems across enterprise (Including but not limited to)
o Visual Studio .Net (Multiple Versions)
o .Net Framework (Multiple Versions)
o Oracle Java Run Time Environment (Multiple Versions)
o AJAX tool kit
o Silverlight Tools & Runtime
o NuGet
o TFS
o Expression Studio
o Enterprise Library
· Research and communicate version-to-version product changes when requested and review product changes by vendor to determine upgrade needs of existing products.
· Determine requirements for Software Installation
· Communicate product information (release changes) as appropriate and be a primary contact for end-users and other technical areas for information on the configuration of products supported.
· Implement monthly security patches for any or all of the above supported products.
· Implement Java security patches as needed.
· Prepare Issuance package for SW installation and Configuration as appropriate for target platform.
· Create and Update Test Cases and Test the issuance package / Software Update on appropriate platform and help coordinate user acceptance testing.
· Verify Installation/Upgrade on target platform.
· Troubleshoot issues in end user computers relating to the software updates for the relevant products in scope.
· Create and maintain Knowledge Items for commonly recurring issues.
· Proactively track and propose KIs which can be used by Level 1 support team to resolve incidents.
Other activities
· Work prioritization.
· SLA tracking and adherence.
· Client coordination, hosting and attending client meetings.
· Client end user interaction for issue resolution.
· Identify & implement process improvement & value addition.
Notice Period: 15 Days
Additional InformationHi,
We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.
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Skills Required
- 3-5 years total experience
- Level 2 support experience (Incidents/Requests/Change/Problem management)
- Experience managing patches and software updates for Visual Studio .NET, .NET Framework, Oracle JRE, AJAX toolkit, Silverlight, NuGet, TFS, Expression Studio, Enterprise Library
- Implement monthly security patches and Java security patches
- Prepare issuance packages, create/update test cases, perform testing and coordinate user acceptance testing
- Troubleshoot end-user computers related to software updates and verify installations/upgrades
- Create and maintain knowledge items and proactively propose KIs for Level 1 support
- Experience with SLA tracking, work prioritization, client coordination and process improvement
What We Do
Squircle IT Consulting Services Pvt Ltd is a leading IT solutions and services company established with a mission to provide comprehensive, top-of-the-line solutions specializing in Enterprise Resource Planning (ERP) and Business Intelligence (BI). Based in Hyderabad, India, the company offers a full spectrum of services ranging from implementation and business consulting to support, leveraging deep technology and domain expertise.
