Serigor Inc

Technical Support Analyst 2 (Onsite)

Posted 4 Days Ago

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Norfolka, VA

Mid level

Information Technology

The Role

The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. Provides technical assistance for applications and hardware problems, installs/upgrades software, performs remote troubleshooting, and has good communication skills.

Summary Generated by Built In

Job Title: Technical Support Analyst 2 (Onsite)
Location: Norfolk, VA
Duration: 12+ Months
Job Description:
The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions.
Skills:

Skill Required / Desired Amount of Experience Experience using imaging software to image PCs, preferably KACE. Required 3 Years Experience using ticketing systems, preferably TDX Required 2 Years Extensive experience with Microsoft Office Required 2 Years CompTIA A+ Certification Required 1 Years Ability to conduct research into a wide range of computing issues as required. Required 2 Years Experience with Active Directory Required 2 Years Highly self-motivated and directed Required 2 Years Tech savvy with working knowledge of office automation products, databases and remote control. Required 1 Years Ability to perform hands-on fixes at the desktop level, including installing and upgrading software. Required 2 Years Ability to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and config Required 2 Years Performing remote troubleshooting through diagnostic techniques and pertinent questions Required 2 Years Proficiency in English Required 3 Years Good understanding of computer systems, mobile devices and other tech products Required 2 Years Customer-oriented and cool-tempered Required 3 Years

Top Skills

Active Directory

Kace

MS Office

Tdx

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The Company

HQ: Baltimore, MD

146 Employees

On-site Workplace

What We Do

Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.

● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.

● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.

● Commercial clients include Fortune 1000 and Start-Ups all over the US.

● Onshore and offshore IT delivery centers.

● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.

● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.