At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes.
Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.
Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.
We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.
We've achieved big things already, but we're just getting started.
This is where you come in...
Job DescriptionThe role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers technical queries providing feedback both to the client and other internal departments. Required to learn both our software and hardware products you will develop an understanding and the ability to analyse issues as reported.
We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
- Working through tickets on our CRM system with emphasis on good customer contact with phone or email, ensuring they are kept informed at every stage of the resolution.
- Complete detailed checks of accounts providing accurate feedback direct to clients and also other business areas.
- Build good relationships with internal stakeholders including customer service, installations, onboarding, and complaints.
- Have an awareness of trends and repeating issues, escalating to your line manager any out of the ordinary occurrences.
- Supporting other business areas at peak times with phone line coverage
- In a customer facing role there is an expectation that you generate leads and referrals for wider Radius products and services
- Strong communicator, equally at ease speaking to external and internal contacts.
- A high attention to detail with strong organisational skills
- A problem-solving mentality.
- Self-motivated, capable of working on own initiative.
- A good understanding of Microsoft Office
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.
You’ll also have access to our competitive reward and benefits package, which includes:
- 25 days holiday + bank holidays
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with pizzeria, roof top bar and much more!
#LI-JF1
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Skills Required
- Strong communication skills with external and internal contacts
- High attention to detail and strong organisational skills
- Problem-solving mentality
- Self-motivated and capable of working on own initiative
- Good understanding of Microsoft Office
- Willingness and ability to learn company software and hardware products
Radius (radius.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radius (radius.com) and has not been reviewed or approved by Radius (radius.com).
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Wellbeing & Lifestyle Benefits — Radius is described as investing in physical and mental wellbeing through offerings such as gym access (on-site or corporate memberships), counseling/EAP support, wellbeing sessions, mental-health training, and workplace perks like healthy snacks or free breakfasts in some locations.
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Parental & Family Support — Enhanced family-friendly policies are highlighted, positioned as providing greater financial stability for colleagues starting or expanding families, alongside additional leave-related supports mentioned in UK-focused materials.
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Strong & Reliable Incentives — Commission and bonus structures are positioned as offering upside in certain roles, with uncapped earning potential noted for some sales positions and additional reward-and-recognition programs and service awards referenced.
Radius (radius.com) Insights
What We Do
Radius is a global business services company founded in the UK in 1990 that now operates in 18 countries across five continents. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings in fleet and connectivity. Our role is to empower these companies through a unique set of solutions, talented team and an expansive network of specialist partners. This foundation uniquely positions us to deliver solutions to businesses of all sizes. Our people are critical to our success as we develop new innovative products across a growing range of businesses. We like to develop our people and allow them to grow within the company, helping them become experts in their chosen area and potential leaders for the future.
