What you'll do:
Own the end-to-end customer lifecycle from project kickoff through adoption, renewal, expansion, and modernization.
Serve as the primary owner of customer health and executive engagement.
Drive product adoption, business outcomes, and measurable value realization.
Partner with Delivery, Support, Product, Engineering, Sales, Finance, and Customer Success to ensure a seamless customer experience.
Accelerate subscription activation and ARR realization at project kickoff.
Identify modernization, cloud migration, and expansion opportunities.
Reduce support demand and executive escalations through proactive lifecycle management.
Develop success plans, governance reviews, and adoption roadmaps.
Up to 20% travel required.
What you'll bring:
- Bachelor's degree in Business, Information Technology, Engineering, or related field.
- 7+ years in Customer Success, Technical Account Management, Professional Services, Consulting, or similar customer-facing leadership roles.
- Experience managing enterprise software customers and cross-functional stakeholders.
- Experience with Control Center.
- Strong understanding of SaaS, subscription business models, cloud transformation, and enterprise technology.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Skills Required
- Bachelor's degree in Business, Information Technology, Engineering, or a related field
- 7+ years of experience in Customer Success, Technical Account Management, Professional Services, Consulting, or similar customer-facing leadership roles
- Experience managing enterprise software customers and cross-functional stakeholders
- Experience with Everbridge Control Center
- Strong understanding of SaaS and subscription business models
- Understanding of cloud transformation and enterprise technology
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
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What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
