At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
SentinelOne is defining the future of cybersecurity with our autonomous, AI-powered platform. We are looking for a passionate and deeply technical Partner Success Manager to join our team and serve as a trusted advisor to our most strategic named partners.
As a Technical Success Manager for named MSSP & IR partners, you will hold a pivotal, hands-on role responsible for driving the successful adoption, integration, and optimization of the SentinelOne Singularity™ XDR platform within our partners' service offerings and operations. This is a highly technical role that requires strong architectural understanding, operational fluency, and a commitment to ensuring our partners can deliver world-class security services to their customers.
What will you do?- Own the Technical Partnership: Serve as the primary technical authority and trusted advisor for a dedicated portfolio of named MSSP & Incident Response partners, owning the partnership's overall technical health, value realization, and success across its entire lifecycle.
- Provide Strategic & Technical Guidance: Deliver professional technical account management through proactive communication, strategic advisory, and regular service reviews. Provide telemetry-driven insights, platform health checks, and performance tuning to mitigate risk and optimize deployments.
- Drive Technical Enablement: Lead comprehensive technical onboarding, training, and enablement to ensure partners are certified and operationally proficient. Design and deliver tailored workshops and presentations, both remotely and on-site.
- Champion Partner Support: Act as a dedicated support liaison for your partners, ensuring timely resolutions from our support organization. Provide an escalation point to troubleshoot advanced issues and, as needed, take direct ownership of critical P1 incidents, marshalling cross-functional resources to drive them to a successful conclusion.
- Accelerate Platform Adoption: Drive platform innovation by aligning partner use cases with SentinelOne’s advanced features, API capabilities, and automation workflows. Proactively assist partners with the enablement and optimization of modules such as RemoteOps, Identity, Cloud Workload Security (CWPP/CNAPP), AI SIEM, and others.
- Manage Complex Deployments: Guide partners through complex deployments, ensuring they can confidently leverage the SentinelOne platform across diverse, large-scale, and multi-tenant customer environments. While not responsible for agent installation, you will provide expert guidance on deployment best practices and troubleshoot issues.
- Be an Internal Advocate: Serve as a critical technical liaison between your partners and internal SentinelOne teams, including Product and Engineering. Advocate for partner needs by communicating strategic feedback and influencing product roadmap priorities to ensure their voice helps shape the future of the platform.
- Contribute to Knowledge Sharing: Enhance our internal and partner-facing knowledge base by creating best-practice guides, technical documentation, and video tutorials based on your experiences and insights.
- 5+ years of experience in a highly technical, hands-on, partner- or customer-facing role such as Technical Account Manager, Solutions Engineer, Senior Support Engineer, or a similar function within cybersecurity or enterprise SaaS.
- Proven success in managing complex technical relationships with enterprise or strategic partners.
- Knowledge of MSSP business operations, SLAs, and service delivery best practices.
- Knowledge of Incident Response operations and best practices.
- Deep technical expertise across multiple operating systems (Windows, macOS, Linux); experience with mobile platforms is a plus.
- Strong grasp of networking and security fundamentals, including protocol analysis, threat detection, endpoint protection (EPP/EDR), and modern Security Operations Center (SOC) workflows.
- Experience designing, supporting, or managing security solutions in large-scale, multi-tenant architectures.
- Proficiency in scripting and automation (e.g., Python, PowerShell, Bash) to drive efficiency and integration via APIs.
- Exceptional communication and technical presentation skills, with experience delivering training, workshops, or enablement sessions.
- Demonstrated ability to work autonomously and independently, making decisive judgments to ensure partner satisfaction and success.
- Strong project and time management skills, with the ability to manage multiple technically complex projects and priorities simultaneously, even under stress and urgent deadlines.
- A collaborative, team-oriented mindset with a passion for sharing knowledge across teams.
- A rapid learner with the capacity to keep pace with a swiftly evolving product portfolio and threat landscape.
- Hands-on experience with threat hunting, digital forensics, or incident response techniques is a strong plus.
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Similar Jobs
What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.
SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.
We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.
At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.
We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.
To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
Gallery
