About Port
At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.
We serve as the central nervous system for engineering, enabling platform teams to unify their stack and present it as a governed layer through golden paths for developers and AI agents.
By integrating rich engineering context, workflows, and actions, we assist organizations in transitioning from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.
As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.
Our growth is driven by the industry’s leading product and the continuous innovation of our customers - big and small, who use our platform to transform how developers work.
About your day-to-day:
We are looking for a Technical Success Engineer with a strategic mindset and a proactive approach. In this key role, you will be crucial in ensuring our customers fully leverage our Internal Developer Portal to meet their business goals. This position requires a blend of technical expertise and customer-facing skills to guide clients from onboarding to adoption, ensuring their satisfaction and identifying expansion opportunities.
As part of your responsibilities, you will:
● Act as the main point of contact for customers, thoroughly understanding their technical needs, challenges, and business objectives to develop customized success strategies.
● Monitor technical health metrics within customer accounts, proactively resolving issues to ensure ongoing customer satisfaction and success.
● Build and sustain strong relationships with key stakeholders, positioning yourself as a trusted advisor on all matters related to Port.
● Lead strategic initiatives, including customized onboarding programs and adoption plans, to align with customer goals.
● Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and encouraging collaborative solutions.
● Work with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.
What success will look like:
● Customers successfully onboard and adopt Port across their engineering teams.
● Strong relationships are built with technical stakeholders, positioning Port as a trusted platform.
● Customer accounts remain technically healthy with proactive issue resolution and high satisfaction.
● Expansion opportunities are identified through demonstrated product value and strong adoption.
- 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
- In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
- Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
- Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
- A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
- Full professional proficiency in Hebrew (spoken, written, and reading) - required.
- Availability to work Monday through Friday as part of a full-time role (Wednesday and Friday are work-from-home days) - required.
Skills Required
- 5+ years of experience in technical customer-facing roles
- In-depth experience with technical products, developer tools, CI/CD, cloud services, software development processes
- Excellent problem-solving skills and ability to communicate complex technical concepts
- Exceptional communication and organizational skills
- Collaborative team player with cross-functional teamwork experience
- Full professional proficiency in Hebrew (spoken, written, and reading)
Port.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Port.io and has not been reviewed or approved by Port.io.
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Healthcare Strength — U.S. postings highlight baseline medical, dental, and vision coverage, indicating conventional health benefits are available. Public signals portray these as standard inclusions for at least some roles and locations.
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Retirement Support — U.S. role listings explicitly include a 401(k), signaling foundational retirement support. Specifics such as match and vesting are not publicly detailed, so generosity cannot be verified.
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Strong & Reliable Incentives — Sales and go‑to‑market roles are associated with healthy on‑target earnings ranges, indicating performance‑based pay is meaningfully used. Available ranges suggest incentives can be competitive for certain functions.
Port.io Insights
What We Do
The developer experience, developer productivity and driving software quality are on top of every engineering leader’s mind. At Port, we help engineering organizations excel through the use of our open internal developer portal, owned by platform engineering teams and built for developers. Port consolidates everything developers need to know and execute to deliver software autonomously and to comply with organizational standards. Managers use Port to understand engineering metrics and improve them. We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.
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