AVEVA is creating software trusted by over 90% of leading industrial companies.
Salary Range:
$89,300.00 - $192,600.00This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
Job Title: Technical Success Consultant
Location: Philadelphia, PA /Houston, TX
Employment Type: Full time (Hybrid- 2-3 days onsite)
The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices, technical knowledge, and their industry expertise to deliver services to our strategic customers, as well as to a broader scope within the AVEVA customer base and sales activities. The Technical Consultant role helps shape our customers’ vision of how AVEVA software, including the PI System infrastructure, supports and enhances business drivers and goals.
We are looking for people with strong real-time operational data system technical skills, or related Industry and technical experience. Typical activities include workshops, coaching sessions, installations/upgrades/migration experience, Asset Framework and Analytics training, use case discovery, demonstration, best practice documentation, PI System architecture development and documentation, and other activities to promote the adoption of the AVEVA solutions, including PI System, to all levels of a customer organization. You will collaborate with our entire organization to optimize the benefits of the Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the AVEVA solutions. The successful candidate will have relevant experience in one of AVEVA's core industries. Ideally, the candidate also has a broad knowledge around related modern technologies: Cloud, IoT, highly distributed systems, Analytics, Business Intelligence (BI), Artificial Intelligence (AI) etc.
Responsibilities:
Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business.
Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
Lead conversations to help focus on the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.
Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.
Assist with risk vs. benefit analysis to help the customer understand the ramifications of various deployment options.
Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
Mentor other team members on industry, product, and/or technology topics.
Qualifications:
Bachelor’s degree or higher in engineering or another technical field
5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry
Hands on PI System experience, highly desired
Strong leadership, customer service, and interpersonal relationship skills
Solid oral, written, presentation, and communication skills
Ability to work as part of a team to solve problems and share best practices
Ability to set priorities and manage multiple activities
Experience working with C-level executives, a plus
A background in architectures and enterprise-wide design methodologies, a plus
Willing and able to travel, as required, possibly for up to 50%
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
USA Benefits include:
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Skills Required
- Bachelor's degree or higher in engineering or another technical field
- 5+ years experience with real-time operational data systems within industrial manufacturing and/or operating industry
- Hands on PI System experience
- Relevant experience in one of AVEVA's core industries
- Broad knowledge of Cloud, IoT, distributed systems, Analytics, BI, or AI
- Strong leadership, customer service, and interpersonal relationship skills
- Solid oral, written, presentation, and communication skills
- Ability to work as part of a team to solve problems and share best practices
- Ability to set priorities and manage multiple activities
- Experience working with C-level executives
- Background in architectures and enterprise-wide design methodologies
- Willing and able to travel, possibly up to 50%
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
