Technical Subject Matter Expert
Job Scope
A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description.
• Serve as primary in-house support in the area of expertise
• Assist in developing processes and procedures in the area of expertise
• Perform quality control for work performed by others. Travel not required.
• Participate in root-cause analysis activities involving your area of expertise.
• Provide feedback in area of expertise with strategy in efforts to improve FSG standards
• Other duties as required to support the operation of FSG Leadership and Training & Development
• Current on lighting/Development in specific SME applications.
Subject Matter Expert Types:
• Lighting
• Electrical
• Estimating
• Energy Management Systems
• Signage
Responsibilities:
• Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements.
• Identifying areas where technical solutions would improve business performance • Provide input to leadership about the different standards for area of expertise • Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
• Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight area of expertise in resolution of business issue(s)
• Developing/delivering/leading FSG strategy workshops internally and externally
• Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Skills Required
- Serve as primary in-house support in the area of expertise.
- Assist in developing processes and procedures in area of expertise.
- Perform quality control for work performed by others.
- Participate in root-cause analysis activities involving your area of expertise.
- Provide feedback and strategy to improve FSG standards in area of expertise.
- Be current on lighting/development in specific SME applications.
- Contribute to development and verification of technical reference information, user guides, and training manuals.
- Engage with customers to explain scope of work and resolve service issues.
- Develop and deliver internal and external FSG strategy workshops and lead team sessions.
- Recognize and develop select customer relationships and conduct long-term service analysis.
What We Do
Facility Solutions Group (FSG) is a national provider of electrical, lighting, signage, and technology solutions for commercial and industrial facilities. One of the top 50 electrical contractors in the United States, FSG offers a comprehensive range of design, engineering, construction program management, and facility services, including energy management and solar energy solutions, to keep critical building systems running efficiently across the country.
