BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.
Responsibilities
- Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
- Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
- Conduct system installations, configurations, and upgrades as necessary.
- Develop and maintain detailed documentation on system configurations, processes, and user guides.
- Assist in training end-users on software functionalities and best practices.
- Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
- Participate in project planning and execution to ensure alignment between technical solutions and client needs.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in a technical support or specialist role.
- Proficiency in troubleshooting software applications, systems, and networks.
- Solid understanding of database management and SQL.
- Experience with software installation, configuration, and upgrade processes.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team environment.
- Familiarity with Agile methodologies is a plus.
- Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.
Benefits
- Paid Time Off
- Training & Development
- Performance Bonus
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3 years of experience in a technical support or specialist role
- Proficiency in troubleshooting software applications, systems, and networks
- Solid understanding of database management and SQL
- Experience with software installation, configuration, and upgrade processes
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills with a focus on customer service
- Ability to work independently and as part of a collaborative team
- Familiarity with Agile methodologies
- Relevant technology certifications (CompTIA, Microsoft, Cisco)
What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design. Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes. BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
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