At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:In addition to providing technical guidance and mentoring with the assigned product group, the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services. To ensure continued growth of new business for CSA Group services.
Principal Duties & Responsibilities
Provides technical direction and mentoring within assigned product group and staff
Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group
In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work
Communicates with appropriate Operations staff as required during the sales process
Responds promptly to all technical sales inquiries and visits with clients as necessary
Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team
In partnership with the New Account Managers, establishes and maintains account relationships, emphasizing the expanded use of CSA Group services
Prepares written pricing proposals for services for clients, working with the Commercial team and as required with the technical operations staff
Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager
Manages the relationship with clients by determining client needs and expectations
Relates necessary information to operations to maintain customer satisfaction
Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations
Identifies and communicates business opportunities and competitive trends
Executes defined market strategies and business initiatives, as assigned
Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required
Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager
Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations
Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on clients’ requests
Participates in CSA Group Technical Networks as required and may support international standards development
Explains the different product certification programs available to clients and the requirements for control of production
Is able to explain test rationale and outcomes to customers
Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work
Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events
Performs other duties as assigned by the Commercial Senior Manager
Preferred Education & Experience
Bachelor's Degree in Engineering or equivalent experience, with six or more years of experience in specific commercial unit’s industry; or a three years College Diploma in a relevant technological discipline, with 8-10 years of work experience in similar industry
Knowledge of CSA Group, UL and IEC standards; variety of test procedures
Knowledge of CSA Group programs and services
Sales or Marketing experience preferred
Mentoring skills
Computer proficiency (word processing); keyboarding
Strong problem-solving ability; detail oriented
Ability to work independently
High level of communication skills (verbal and written)
Excellent listening and retention skills
High level of initiative to meet or exceed targeted goals with minimal supervision
Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals
Independent sales generation and/or customer account management (telemarketing, marketing, sales)
Public speaking - oral and written proposal and presentations
Initiate and ability to develop new customer contacts
Responsive and pleasant when dealing with external and internal customers, peers and co-workers
Flexible in schedule and time management
Strong organization, creativity and project management skills to plan for projects, events and conferences
Problem resolution skills, to deliver high quality and timely services
Top Skills
What We Do
At CSA Group, we excel in addressing emerging, complex issues and technologies. CSA Group is comprised of two organizations: Standards Development and Testing, Inspection, & Certification.
Not-for-Profit Standards Development:
The mission of CSA Group’s Standard Development organization is to enhance the lives of Canadians through the advancement of standards in the public and private sectors. We are a leader in standards research, development, education, and advocacy. The technical and management standards developed with our 10,000 members improve safety, health, the environment, and economic efficiency in Canada and beyond.
Global Testing, Inspection and Certification:
CSA Group’s global commercial subsidiaries generate funding for continued standards research and development in support of our mission. Our commercial subsidiaries provide expert testing, inspection, and certification services that enable manufacturers to demonstrate that their products are in compliance with applicable safety, environmental, and operating performance standards for markets around the world. We offer deep expertise and industry-leading service delivery across a wide range of current and emerging technologies.
To learn more about CSA Group, please visit our corporate website listed in Company Details below.
