Technical Specialist

Profile Summary

The Technical Specialist will be required to perform custom development tasks (including integration to systems and devices) and provide support for the technical implementation tools of InterSystems healthcare applications and related products in a successful, standard and timely manner.  The Technical Specialist will be responsible for site specific technical setup activities such as; integrations, data migration, reporting and data extraction, analytics cubes, database updates, environment configuration, management of upgrades and releases to ensure that the solution satisfies project specifications and is delivered and deployed in line with project requirements.  The Technical Specialist must be available to visit customer sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training with the possibility of spending up to 5 days away from home each week.  

Key Responsibilities

The Technical Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.  The Technical Specialist will undertake the following:

Discovery

• Review of proposals and other bid documentation, including final tenders, prior to release to the customer to inform on any gaps related to technical sections of the solution
• Liaise with the Edition and project teams to identify, assess and estimate Edition development and configuration needed to meet project requirements
• Participate in technical workshops with customers, third-parties and build technical specifications for technical components in the contract such as integrations, reports, data migrations etc.
• Estimate level of effort to comply with technology sessions of the proposal
• Support any Edition workshops where required to ensure smooth running of the discovery phase
• Review changes identified during the discovery phase of the project to assess impact and produce delivery estimates

Launch

• Support continuing Edition workshops where required by the Professional Services Director
• Review technical sections of the contracts and other tender documentation and ensure InterSystems delivers its obligations in accordance with the contractual boundaries of development.
• Participate in technical workshops with customers, third-parties and build detailed final technical specifications for technical components in the contract such as integrations, reports, data migrations etc.
• Provide Estimation for Level of efforts for any Change Control Notes (CCNs) based on the specifications

Setup

• Develop, test and validate integrations, reports, data migration scripts, features and JavaScripts required to deliver additional functionality identified in the contract (or ones that are added to the contract through Change Control).
• Develop technical tasks such as integration, data migration, reporting and data extraction, etc.
• Support Data Uploads required to be completed in Setup stage
• Work with the Edition configuration team to plan contracted development into sprints, and deliver against an identified release
• Undertake low level debugging of any issues identified following development release
• Support the Application Analyst/Specialist validation of delivered changes
• Assess raised issues against possible change requests
• Assist in the delivery of detailed handover of all contracted local development to the Support team.

Adoption

• Participate in Cutover planning and Go-Live dry run activity as required by the Professional Services Director or Project Manager
• Support handover
• Support on site Go-Live activities as required

Sustain

• Provide assistance to the TRC team when they are dealing with third line support of issues that arise in delivered contracted local development features or other additional developments that arose through Change Control
• Assess and estimate additional changes arising through the Edition change process
• Undertake additional development to enhance the Edition as per identified and approved requirements
• Provide development assistance in the adoption of new modules in to a live customer environment

Skills and Experience

Essential

• University degree or equivalent work experience
• Demonstrates facility with software development, programming, and/or applications; enjoys working with and analysing complex data and developing software
• Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships.
• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Knowledge of web-oriented languages, including HTML, and JavaScript.
• Experience with SQL, data analysis and database methodologies
• Ability to design and write technical documents
• Well versed in Internet / Intranet concepts
• Experienced in customer-focused interaction
• Proven ability to lead and deliver results as required within specific time frames.
• Good presentation and communication skills
• Ability to conduct training and develop training materials

Desirable

• Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her
• HL7 programming experience.
• Experience with InterSystems technology and healthcare systems.
• Knowledge of Health Information Exchange (HIE) standards and best practices.
• Proficiency in English and one other language

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.