EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in QLD, NSW or VIC, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Technical Specialist, you'll be responsible for driving technical excellence across our Superannuation and Life Insurance claims team. You'll partner closely with Case Managers, Team Leaders and our insurer partners, providing expert guidance on Group Life Insurance claims, including TPD, Income Protection and Terminal Illness claims.
Through coaching, quality support and continuous improvement initiatives, you'll help ensure the highest standards of claims management and customer service are consistently achieved.
This is a permanent full-time opportunity and can be based in NSW, QLD or VIC, with flexibility to work from home 3 days per week following training.
YOUR RESPONSIBILITIES
Provide technical guidance and support to Case Managers across Group Life Insurance claims (TPD, Income Protection and Terminal Illness).
Coach and mentor claims teams to build technical capability and promote best practice claims management.
Partner with Team Leaders and insurer stakeholders to ensure consistent, high-quality claims outcomes.
Identify continuous improvement opportunities and implement initiatives to enhance claims processes and customer experience.
Support claims reviews, quality assurance activities and technical discussions to maintain compliance with legislation, policy and business requirements.
Contribute to achieving team performance, quality and customer service targets through expert technical leadership.
ABOUT YOU
Demonstrated experience in Life Insurance and/or Superannuation claims, with strong technical knowledge of TPD, Income Protection and Terminal Illness claims.
Experience coaching, mentoring or providing technical support within a claims environment.
Strong understanding of relevant legislation, policy interpretation and claims best practice.
Excellent stakeholder management skills, with the ability to collaborate effectively across teams and with external partners.
Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.
A continuous improvement mindset with the ability to identify opportunities to enhance processes and team capability.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Demonstrated experience in Life Insurance and/or Superannuation claims (TPD, Income Protection, Terminal Illness).
- Experience coaching, mentoring or providing technical support within a claims environment.
- Strong understanding of relevant legislation, policy interpretation and claims best practice.
- Excellent stakeholder management skills and ability to collaborate with internal and external partners.
- Strong written and verbal communication skills, able to explain complex technical concepts clearly.
- Continuous improvement mindset with ability to identify and implement process enhancements.
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
