Business Systems Analyst - Support Services Global Support Centre

Posted One Month Ago
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Geelong, Victoria, AUS
In-Office
Entry level
eCommerce • Fashion • Retail
The Role
Support and evolve the Oracle Fusion HCM platform as a technical expert. Maintain reliable, secure, scalable people systems; support Oracle and Microsoft integrations; provide Level 2/3 troubleshooting, incident management, and root cause analysis; manage releases and changes; partner with Integration, Technology, and People teams; and identify opportunities to improve performance, simplify processes, and reduce technical debt.
Summary Generated by Built In

Do you speak fashion? We're hiring, let’s chat!

ABOUT US

Born in Australia, loved around the world. 
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
 

ABOUT THE ROLE

We're looking for a Business Systems Analyst to support and evolve our Oracle Fusion HCM platform, partnering closely with People, Technology and Integration teams to deliver scalable, user-focused people system solutions. Acting as the link between business and technology, you'll analyse business processes, gather and document requirements, and translate business needs into practical system solutions that enhance the employee experience and support business growth.
With a strong focus on continuous improvement, you'll help optimise Oracle HCM and its integrations across the broader technology landscape, ensuring solutions remain reliable, efficient and aligned to business needs. You'll work closely with stakeholders to identify opportunities to simplify processes, improve data quality and maximise system capability, while supporting everything from requirements gathering and solution design through to testing, implementation and ongoing enhancements. This is an exciting opportunity for a Business Systems Analyst who enjoys solving complex challenges, influencing outcomes and delivering meaningful improvements through technology.
 

SKILLS & EXPERIENCE

  • Proven experience as a Business Analyst supporting enterprise business systems, preferably Oracle Fusion HCM or similar HRIS platforms.
  • Strong understanding of HR processes and experience translating business requirements into functional system solutions.
  • Experience working with system integrations and understanding data flows between enterprise applications, including exposure to Oracle Integration Cloud (OIC) and/or Microsoft Azure Integration Services.
  • Ability to analyse, document and improve business processes, identifying opportunities for simplification and standardisation.
  • Strong stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
  • Demonstrated analytical and problem-solving skills, with a continuous improvement mindset and passion for delivering quality business outcomes.

BENEFITS

  • Competitive salary
  • Flexible working options & people-first leave initiatives
  • Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
  • Subsidised onsite childcare centre
  • 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
  • 24/7 Wellness support – mental health, relationships, family + more
  • Local & Global career growth
  • Discounts for you & your family – medical, travel, financial + more
  • Performance & Peak incentives to reward + recognise our team
  • Returnity - Paid program for new parents heading back to work
  • Bring your dog to work
  • Recognition, team connection moments & more!
     
     
    Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. 
     
    We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
     
    We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
     
    If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.

Skills Required

  • Experience supporting and maintaining Oracle Fusion HCM or similar enterprise HR systems
  • Strong knowledge of system integrations, including Oracle Integration Cloud and Microsoft Azure Integration Services
  • Experience providing Level 2/3 technical support in a complex technology environment
  • Experience with incident management and root cause analysis
  • Knowledge of release management, change management, and ITIL-based support practices
  • Strong stakeholder management and communication skills
  • Ability to translate technical concepts into practical business outcomes
  • Continuous improvement mindset and ability to identify scalable process and system improvements
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The Company
HQ: Geelong, Victoria
10,370 Employees
Year Founded: 1991

What We Do

Our purpose has always been to make a positive difference in people’s lives, and our team and customers are at the heart of this. We started in 1988, with our first ‘shop’ being the boot of a Ford Bronco parked at The Beckley Market in Geelong, Australia. Inside? A stack of denim jackets; it was the start of something big. Our vision is to take our eight Aussie lifestyle brands to the world, delivering Good along the way. And we know that our responsibility goes far beyond selling great products. We work to prioritise people and the planet, while making products our customers love, ones that we can all be proud of. We’re a diverse bunch from all around the world who love to think big. We live for a challenge and give anything a go. We work hard and pride ourselves on creating an environment free from hierarchy and ego. One that promotes creativity and self-expression, allowing our team to do what they do best. We look after our people 24/7 – not just when they’re at work, but outside of it too. Since day one, our team members have been like great mates to us – and you look after your mates. We support and empower our team members to be the healthiest versions of themselves. And we keep it real, always. We’re customer-obsessed in everything we do, and believe us when we say the obsession is real! When you join our team, you’re part of something bigger – you’re here to be inspired, to learn, to do the right thing, and above all else, to make a positive difference. 20,000 people. 8 brands. 20 countries. 1,300 stores (and counting) and one life-changing Foundation. That's Cotton On Group.

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