We are seeking a highly motivated and experienced Technical Specialist to join our Identity & Access Management (IAM) Single Sign-On (SSO) and Lightweight Directory Access Protocol (LDAP) Provisioning services team. The successful candidate will be a key contributor to the team, responsible for ensuring the robust and efficient delivery of IAM SSO and LDAP provisioning services. This role demands a strong understanding of functional requirements, meticulous testing, and effective deployment practices, operating within a global team environment.
Roles & ResponsibilitiesFunctional Requirements Management:- Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility.
- Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs).
- Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements.
- Execute functional testing, analyze results, and report defects in a timely manner.
- Collaborate with development teams to ensure issues are resolved effectively.
- Coordinate and perform application deployments for IAM SSO and LDAP provisioning services.
- Conduct thorough post-deployment checkouts to verify successful implementation and service stability.
- Provide ad-hoc support during out-of-office hours and weekends as required, given that most production changes occur outside standard business hours.
- Participate in a rotational schedule for weekend service health checks, typically once or twice a month.
- Work closely with global team members, fostering strong collaborative relationships across different time zones.
- Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues.
- 8-10 years of overall Information Technology (IT) experience.
- Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain.
- Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services.
- Understanding of build, deployment, orchestration, and monitoring of containerized applications on Red Hat OpenShift platform will be a huge plus.
- Experience in automating infrastructure tasks using Ansible and Jenkins will be a huge plus.
- Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment) will be a plus.
- Familiarity with project and task management tools such as JIRA.
- Experience with Change Management processes especially using Service Now.
- Proficiency in documentation and collaboration platforms like Confluence.
- Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage.
- Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a distributed team.
- Adaptability and willingness to provide support during non-standard working hours when necessary.
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Information Security------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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