Technical Solutions Specialist

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).  

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.

Brooks – Laboratory Automation Solutions (LAS) is a global leader in designing and manufacturing innovative automation solutions that optimise workflows across diverse laboratory environments. From clinical diagnostics to research, life sciences, and industrial applications, we deliver compact, intelligent systems that enhance efficiency, accuracy, and scalability. At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. We are passionate about solving real-world challenges in laboratory automation and empowering our teams to think boldly, act with purpose, and continuously learn.

The Technical Solutions Specialist is responsible for delivering expert technical support, troubleshooting, and customer solutions across Brooks LAS systems. This includes installation, commissioning, preventive maintenance, and repair, alongside onsite, remote, and third-party support.

The role requires flexibility to support after-hours issues and travel both domestically and internationally to meet customer and business needs.

This position requires a proactive, solutions-focused individual who can work independently in the field while representing the company in a professional and customer-centric manner.

What you’ll do:

Installation, Commissioning, PM & Repair

• Perform installation and commissioning of systems at customer sites, ensuring full operational readiness;

• Execute preventive maintenance (PM) to optimise system performance and reliability;

• Conduct diagnostics, fault finding, and repair across mechanical, electrical, and automation components;

• Ensure all work is completed in line with technical specifications, safety standards, and customer requirements.

Technical Support & Troubleshooting

• Provide 3rd tier technical support to global distributors and third-party service providers;

• Guide and mentor external partners on troubleshooting, installation, and maintenance

• Provide advanced technical support including remote diagnostics and issue resolution;

• Analyse root causes and implement sustainable corrective actions

• Escalate complex issues and collaborate with all stakeholders

• Act as a trusted technical advisor, maintaining strong customer relationships

• Ensure alignment with Brooks service standards and practices

After-Hours & Critical Support

• Participate in on-call rotations and provide after-hours support as required

• Respond to critical system issues to minimise downtime and business impact

Travel & Field Service Delivery

• Travel domestically and internationally to support installations, commissioning, maintenance, and service activities (approximately 60% travel)

• Represent Brooks professionally across diverse customer environments

• Comply with all safety and site-specific requirements

Continuous Improvement

• Document service activities, issues, and resolutions

• Provide feedback to Engineering and Product teams

• Contribute to development of service documentation, training materials, and best practices

Training & Capability Development

• Deliver technical training when required to:

• • Global distributors and third-party service providers

• • End users/customer operators

• Develop and maintain training materials, manuals, and knowledge resources

• Support knowledge transfer during installations, commissioning, and system handover

What you’ll bring:

• Trade qualification / Tertiary qualification in Engineering, Mechatronics, Electronics, Automation, or a related technical discipline;

• Proven experience working with complex electro-mechanical devices and systems;

• Demonstrated capability in installation, commissioning, preventive maintenance, and repair of technical equipment;

• Experience supporting customers, distributors, and/or third-party service providers in a technical environment with a customer-focused mindset;

• Experience delivering technical training to service teams, partners, or end users (desirable);

• Exposure to software systems, control systems, or diagnostic tools used in automation or equipment environments (advantageous);

• Strong working knowledge of safety standards and compliance within industrial or customer site environments;

• Strong communication skills, with the ability to clearly explain complex technical concepts;

• Problem-solving and critical thinking, particularly in high-pressure situations;

• Highly organised with strong attention to detail, ensuring efficient planning, execution and sense of ownership;

• Ability to manage multiple tasks and priorities simultaneously;

• Adaptability and resilience, including after-hours and customer-facing demands;

• Current full driver’s license and access to a reliable vehicle;

• Willingness and ability to travel domestically and internationally.

What success in this role looks like:

• Successful delivery of installations, commissioning, and training to a high standard

• High system uptime supported by effective PM and repair planning and execution

• Strong capability uplift across customers, distributors, and service teams

• High customer satisfaction and confidence in Brooks support services

At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. We are passionate about solving real-world challenges in laboratory automation and empowering our teams to think boldly and act with purpose. Our culture is built on:

• Customer-first mindset – We listen, adapt, and deliver with precision.
• Agility and ownership – We move fast, take initiative, and own outcomes.
• Global collaboration – We thrive on diverse perspectives and cross-functional teamwork.
• Continuous learning – We invest in growth, mentorship, and knowledge sharing.
• Integrity and respect – We operate with transparency and value every voice.

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.

Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call +1 (978) 262-2400 to discuss your needs.

Review EEO Law & EEO Statement.