Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
The Technical Solutions Manager will be the client’s primary point of contact and accountable for the customer’s support experience. The Technical Solutions Manager manages general functions while ensuring service level agreements and contract expectations are met, follow-up items are addressed, and successful coordination occurs across all stakeholders.
- Actively listen to, understand, and identify business needs from customer interaction.
- Excellent communication and interpersonal skills across various business and technical levels, including Project Management, Support, Services, and Engineering.
- Provide a crucial point of escalation for customer concerns. Validate complaints and channel them to the appropriate supervisor/manager.
- Conduct recurring customer meetings to ensure accountability by providing progress updates.
- Facilitation and management of meetings.
- Prepare a Joint Resolution Plan to provide visibility into RED customers’ current issues.
- Build strong, long-term customer relationships and generate happy, referenceable customers.
- Continually refine/improve the strategy to deliver Cleo-quality support.
- Perform additional duties as assigned.
- Bachelor’s degree
- 5+ years of related experience within a software company or comparable industry.
A few things we have to offer:
- Competitive compensation
- Great Healthcare + Dental + Vision
- Flexible PTO
- Culture of support, encouraging Life-Work balance
- 401k match
- FSA and HSA options
- Employee Assistance Program
- Paid Parental Leave
- Representing a company with 4,000+ clients and a 99% retention rate
- Accelerated title and salary growth potential
- A fun and energetic work environment that makes you excited to go to work every day
Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.
What We Do
We launched in 2016 because banking is boring and broken. Cleo’s not a bank - she’s got your back. As a result, we’re currently the most trusted AI assistant for personal finance out there, just ask TrustPilot. Our mission? To change the world's relationship with money.
So, what exactly is Cleo?
Using simplicity and humor, she’s helped over 7 million people improve their relationship with money and financial health. She’s a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Through chat, she provides you with deep insight about your money, while suggesting personalized financial products that increase your ability to save. That said, it’s really our tone of voice that makes us special.
We’re a product for the next generation. We’re meeting our users where they are and building the type of relationship they expect. That also means dropping the BS.
