We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.
Job Summary
The Technical Solutions Lead is a core member of the Customer Experience team, leveraging deep technical expertise to support the full customer lifecycle. This role is responsible for leading pre-sales technical engagements, including scoping, solution recommendations, technical sales support, and demonstrations for Commercial and Field Accounts. Post-sale, the Lead will provide critical technical support and oversight to the Technical Engagement Managers, ensuring seamless onboarding, program success, and managing technical escalations for internal teams. You will serve as a primary technical authority, interfacing with sales, partners, engineering, marketing, and product teams.
Essential Duties & Responsibilities
This is an exciting opportunity to play an integral part in Bugcrowd’s Customer Experience program. We expect you to be an extremely experienced and incredibly well organized and meticulous person with the communication, technical, and soft skills needed to thrive in and drive our fast-paced environment. Personal attention to detail and keen enthusiasm for collaboration with our teams are requirements for success. You are expected to thrive - not in a silo, but in an incredibly well-resourced, supportive, customer fueled environment.
Essential Duties and Responsibilities
- Lead all pre-sales technical engagements, including discovery, requirements scoping, and solution architecture design.
- Develop and deliver compelling product demonstrations and technical presentations tailored to prospective customer needs.
- Serve as the primary technical subject matter expert during the sales cycle for Commercial and Field Accounts.
- Provide technical guidance and oversight to the Technical Engagement Managers to ensure successful customer onboarding and program deployment.
- Manage and resolve complex technical escalations from internal customer-facing teams.
- Collaborate closely with Product and Engineering teams to translate customer feedback and technical gaps into future product requirements.
- Interface with Sales, Partners, and Marketing teams to develop technical collateral, best practices, and enablement training.
- Maintain expert-level knowledge of the company's product portfolio, underlying technology, and competitive landscape.
Education, Experience, Skills, & Abilities
- 5+ years of experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Technical Program Manager.
- Demonstrated ability to lead technical discussions and architect solutions for enterprise-level customers.
- Proven expertise in translating complex technical concepts into clear business-value propositions.
- Experience with CRM software, project management tools, and technical documentation creation.
- Demonstrated expertise in Offensive Security, particularly in the areas of Penetration Testing and/or Red Teaming.
Preferred Experience
- Experience managing or mentoring technical staff or cross-functional technical teams.
- Prior work experience within the specific industry vertical (e.g., Financial Services, Healthcare, E-commerce).
- Bachelor's or Master's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
Working Conditions
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and/or standing - Must be able to remain in a stationary position 50% of the time
Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.
Environment - remote, work-from-home 100% of the time.
Pay Range Disclosure
At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.
The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for this position is $102,400 - $140,800.
This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Culture
- At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
- We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
- Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
Disclaimer
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.
Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.
Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.
Apply at: https://www.bugcrowd.com/about/careers/
Skills Required
- 5+ years in a customer-facing technical role (Solutions Architect, Sales Engineer, Technical Program Manager)
- Proven ability to lead technical discussions and architect enterprise solutions
- Ability to translate complex technical concepts into clear business-value propositions
- Experience with CRM software, project management tools, and technical documentation creation
- Demonstrated expertise in Offensive Security, particularly Penetration Testing and/or Red Teaming
- Experience managing or mentoring technical staff or cross-functional technical teams
- Prior work experience within industry verticals (Financial Services, Healthcare, E-commerce)
- Bachelor's or Master's degree in a technical field or equivalent practical experience
What We Do
Bugcrowd is the #1 crowdsourced security platform. More enterprise organizations trust Bugcrowd to manage their bug bounty, vulnerability disclosure, attack surface management and next-gen pen test programs. By combining the largest, most experienced triage team with the most trusted hackers around the world, Bugcrowd generates better results, reduces risk through remediation advice, and empowers organisations to release secure products to market faster — with no hidden fees.
