Technical Solutions Lead

Where you will make an impact:

• Lead the technical delivery for a diverse portfolio of customers, with a focus on strategic accounts, ensuring architectural alignment and rapid time-to-value.
• Partner with the Sales teams during the pre-sales cycle for strategic accounts to conduct technical discovery, assess feasibility, and build tailored implementation plans that accelerate the closing of new business.
• Manage, coach, and mentor a direct report (or small team), overseeing their professional development, performance, and technical output.
• Act as the primary technical point of contact for external executive stakeholders, managing complex timelines, nationwide rollouts, and multi-threaded technical troubleshooting.
• Develop and refine technical documentation, implementation blueprints, and best practices to standardize delivery across all market segments.
• Drive long-term technical health and adoption, ensuring configurations are optimized for the customer’s unique business objectives.

We’d love to hear from you if you have:

• 5+ years of experience in technical account management, solutions architecture, or implementation consultancy, with a proven track record in the Enterprise SaaS space.
• Experience mentoring junior team members or direct people management experience, with a desire to grow as a leader.
• Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue or process gap.
• Knowledge of core web concepts, such as Chrome Developer tools
• Ability to independently diagnose and resolve API integration issues by analyzing request/response data and system logs
• Strong ability to work with structured data formats (e.g., JSON, XML) in the context of APIs and system integrations
• Expert-level technical troubleshooting and debugging skills and enterprise security protocols (e.g., OIDC, SAML, and OAuth).
• Exceptional ability to navigate complex organizational structures and translate technical requirements for a diverse group of stakeholders.
• This role requires the ability to travel up to 20% to meet with strategic customers on-site and attend leadership off-sites.

Nice-to-haves:

• Experience with Property Management Systems (PMS) such as Yardi or MRI is highly preferred.
• Experience managing fintech, collaboration, or infrastructure tool implementation at the Enterprise level.
• Ability to identify systemic product gaps and collaborate with Engineering to build scalable solutions.
• Experience with enterprise project management methodologies and tools (Jira, Monday, Asana).
• Background in scaling technical teams or improving post-sales operational efficiency.

What we offer:

• Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office. 
• Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
• Competitive Compensation: Competitive OTE + Pre-IPO equity.
• Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
• Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.