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As a Technical Solutions Engineer at Diligent, you will play a critical role in supporting complex and enterprise pre-sales engagements by designing, prototyping, and demonstrating tailored GRC solutions. You will partner closely with Sales, Customer Success, Product, and Professional Services to translate sophisticated customer requirements into compelling technical solutions that accelerate deal velocity and drive technical wins.
This role is ideal for someone who enjoys hands-on technical work, customer-facing problem solving, and building prototypes and automations that showcase how modern GRC platforms integrate into enterprise ecosystems.
This role operates on a hybrid model, with 50% office-based work required and is open to candidates based in London.
Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the UK.
Key Responsibilities
Pre-Sales Technical Execution
- Partner with Sales, and other members of the Solutions team to support mid-market and enterprise GRC opportunities
- Own the technical pre-sales win for assigned deals, including solution validation, design, and risk mitigation
- Design and deliver tailored demos, technical deep dives, and proof-of-concepts (POCs)
Solution Prototyping & Automation
- Build demo prototypes, automation scripts, and integration examples using languages such as Python
- Develop solutions and workflows to demonstrate:
o Data ingestion and transformation
o API-based integrations
o Process automation and orchestration
- Leverage REST APIs to integrate Diligent with third-party enterprise systems
- Expert at using AI and applying it to solution delivery
Technical Storytelling
- Translate complex GRC use cases into clear, value-driven technical narratives
- Prepare demo assets, technical diagrams, and supporting materials for customer engagements
- Confidently present to technical, business, and executive stakeholders
- Work closely with Product Management to:
o Stay current on new capabilities and roadmap
o Provide structured feedback from customer engagements
- Collaborate with Marketing on webinars, conferences, and thought-leadership initiatives
- Support internal enablement by sharing reusable demo assets and technical patterns
- 3+ years of experience in a customer-facing technical role within B2B SaaS or enterprise software, such as Pre-Sales Engineering, Technical Consulting, Solutions Architecture, Software Implementation, or Integration
- Strong proficiency in Python, including experience with REST APIs, data handling and transformation, and automation scripts and tooling
- Familiarity with common Python libraries, such as Pandas and Requests.
- Exposure to workflow automation platforms, data pipelines and ETL processes, security tooling, and either audit or compliance tooling
- Experience building demo environments or reusable technical tools
- Experience supporting enterprise or regulated customers
- Comfortable engaging with senior stakeholders and complex buying committees
- Proven ability to balance technical depth with business value articulation
- Curious, proactive, and comfortable operating in fast-moving environments
- Experience working within a Governance, Risk, Compliance, Audit environment
- Experience with GRC platforms, regulated industries, or enterprise data workflows is a strong plus
#LI-SK2
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 3+ years of experience in a customer-facing technical role within B2B SaaS or enterprise software
- Strong proficiency in Python
- Experience with REST APIs, data handling and transformation, and automation scripts and tooling
- Familiarity with Python libraries such as Pandas and Requests
- Exposure to workflow automation platforms, data pipelines and ETL processes, security tooling, and audit or compliance tooling
- Experience building demo environments or reusable technical tools
- Experience supporting enterprise or regulated customers
- Comfort engaging with senior stakeholders and complex buying committees
- Ability to balance technical depth with business value articulation
- Experience working within a Governance, Risk, Compliance, or Audit environment
- Experience with GRC platforms, regulated industries, or enterprise data workflows
Diligent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diligent and has not been reviewed or approved by Diligent.
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision options. Wellness programs are also highlighted as part of the package.
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Retirement Support — Retirement offerings include a 401(k) with employer match in the U.S. and regional plans internationally. This structure underscores support for long-term savings.
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Leave & Time Off Breadth — Time off is framed as flexible with “unlimited PTO” and periodic recharge weeks in some areas. Parental leave is also promoted within the global package.
Diligent Insights
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
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