As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena’s Solutions Engineering & Introduction team within Product Line Management helps bring innovative optical networking solutions to market through technical validation, customer engagement, and cross-functional collaboration. This engineering role contributes to successful product introductions by creating customer-facing deliverables, validating new features, and supporting demonstrations, trials, and deployments. The position offers the opportunity to work across Product Development, Product Management, Sales Engineering, Services, and customer teams in a dynamic environment.
How you will make an impact:
- Manage lab assets and maintain optical lab systems to enable engineering and solution validation activities.
- Develop customer-facing technical presentations, test plans, release notes, and engineering documentation.
- Create and validate technical deliverables for new product features and solution introductions.
- Execute product demonstrations, lab evaluations, field trials, deployments, and solution tests.
- Capture product issues and enhancement requests and channel feedback into research and development processes.
- Provide technical consultation, solution evaluation, design guidance, and engineering expertise throughout customer engagements.
- Resolve complex field issues escalated from Global Technical Support teams.
The must haves:
- Education: Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
- Experience: 3+ years of telecommunications and optical transport systems experience with an understanding of photonic technologies and optical protocols.
- Strong organisational skills with attention to detail and effective team collaboration capabilities.
- Excellent verbal and written English communication skills.
- Ability to present technical and non-technical information to diverse audiences.
- Ability to prioritise work effectively in a fast-paced and evolving environment.
- Ability to collaborate successfully across multiple time zones and cultures.
Nice to haves:
- Experience with instrumentation, laboratory environments, and test methodologies.
- Hands-on experience with optical measurements, including optical spectrum analysers (OSA).
- Knowledge of Python programming for automation or engineering applications.
- Familiarity with WebUI technologies and data formats such as JSON.
- Exposure to northbound interfaces, including NETCONF.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Bachelor's degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or related discipline
- Good knowledge of telecommunications and optical transport systems
- Good understanding of photonic and optical protocol
- Organized and detail-oriented team collaboration skills
- Excellent English communication skills, verbal and written
- Ability to present technical and non-technical information to varied audiences
- Ability to prioritize tasks and operate in a fast-paced, evolving environment
- Ability to collaborate across multiple time zones and cultures
- Reside in the United Kingdom and work extensively in a lab environment
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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