We're looking for a Technical Solutions Advisor to be instrumental in helping our customers leverage the benefits of Intelligent Document Processing, data post-processing, and document workflows. At Rossum, we use state-of-the-art AI and an intuitive UI to eliminate unnecessary paperwork and make the world go faster. You'll conduct regular account health reviews, prepare assets highlighting delivered value, and design ready-to-implement action plans.
You'll help us with the following questions and challenges:How can we best guide customers to fully utilize Rossum's AI and intuitive UI for Intelligent Document Processing and workflow automation?
What are the most effective ways to analyze product usage metrics and translate data into actionable insights for customers?
How can we consistently deliver clear, structured, and convincing presentations about account vision and actionable steps for customer success?
You'll be responsible for:
Being the go-to expert in post-onboarding for a diverse portfolio of customers.
Helping customers understand the data related to product performance and value.
Recommending resources that will help customers efficiently use and maintain their Rossum setup.
Guiding customer admins through solutioning of technical problems and improvement of their current solution.
Cooperating with members of Customer Experience and Sales organizations to deliver a great customer experience both on the technical and commercial side.
Conducting regular account health reviews and preparing assets highlighting delivered value.
Designing ready-to-implement action plans for customer improvement.
What you will not do:
This role is about the value and success of the customer; all commercial aspects of account management will be handled by dedicated business people.
Our team thrives on empathy, a customer-first mindset, and creative problem-solving, always focused on leveraging data for impact. In this role, you'll directly contribute to Rossum's mission by ensuring our clients maximize the value of our AI solutions, eliminating unnecessary paperwork and accelerating their operations worldwide.
You'll work closely with customers to understand their unique needs, and with members of the Customer Experience and Sales organizations to ensure seamless customer journeys.
You'll also have the opportunity to develop expertise in a leading SaaS IDP product, continuously sharpening your technical and communication skills while navigating uncharted use cases.
You should apply if:You have at least 2 years of experience working with technical SaaS products in customer-facing roles, ideally in customer support.
You have empathy and a customer-first mindset, combined with the ability to think quickly and solve problems creatively.
You enjoy digging into metrics and statistics concerning product usage, helping customers understand and leverage the data.
You are able to create clear, structured, and convincing materials about your vision for the account and actionable steps.
You are interested in developing expertise in our SaaS product, learning all tricks, workarounds, and best practices.
You enjoy educating users about the product and how to utilize it for maximum benefit.
You don't shy away from navigating uncharted use cases and communicating tactfully to customers the benefits and limitations.
You have exceptional spoken communication skills, accompanied by impeccable English proficiency, and a natural ability to break down complex technical topics into simple terms.
You are familiar with APIs and can skillfully orchestrate them into useful sequences with tools like Curl or Postman.
You can work with data by creating queries in tools like Kibana or Redash.
You can find your way around online ticketing tools like JIRA and Freshdesk.
We are building a hyper-growth SaaS startup following the best Silicon Valley practices, in Prague.
Working with self-driven people who love what they do and continuously try to learn how to do it better.
Gaining first-hand insight into how companies of different sizes, industries, and regions go through complete transformation of their back-office.
Employee Stock Option Plan – designed as the fairest in Prague.
Enjoyable working environment in a very diverse team (35+ nationalities).
High-end laptop & other necessary tech.
Flexibility, extra days off, parental leave, and sick days.
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What We Do
Rossum solves four key steps in document-based processes... receiving documents across multiple channels, automated understanding, two-way communication to resolve exceptions, and acting on the data using in-depth integrations. In typical real-world scenarios, Rossum’s proprietary AI engine outranks narrow data extraction solutions in accuracy. Meanwhile, Rossum’s platform automates the document-based communication process end-to-end. Rossum’s goal for every use case is at minimum a 90% document processing speed increase. What does Rossum bring to the table? Zero-friction deployment: See high AI accuracy right out of the box in Rossum’s free trial and cut down on most maintenance effort thanks to cloud hosting and automated self-learning. Highly customizable: Implement powerful configuration APIs while enterprise users can engage Rossum’s dedicated Global Services team. Unified document gateway: Solve everything from security and compliance to IT and user training in one place by adopting a universally capable document solution. End-to-end solution: Rossum’s cloud platform takes care of the entire document lifecycle from receiving to internal IT systems posting. Security and compliance: Rossum is ISO 27001 certified and HIPAA compliant. The cloud service has been specifically engineered for high availability, with enterprise-grade SLAs ranging up to a 99.9% uptime guarantee and 24/7 support
