About this opportunity:
Join the GSD SDU India RAN Global Support team and help customers keep their critical business and operational support systems reliable, secure, and efficient.As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution. The role offers hands-on exposure to RAN and telecom technologies, automation, and AI, alongside opportunities to deepen your technical expertise through continuous learning and teamwork. This team plays an important role in helping customers build resilient networks and advance their digital transformation. Alo provides opportunity to understand New 5G Features and Functionality.
What you will do:
- RAN Level /Level-3 Support Experience Required
- Minimum 3-4 years of Experience in RAN Software Support/Troubleshooting
- Fix and resolve problems to stabilize and optimize customer networks.
- Analyze and find suitable solutions for issues reported by customers, through contact with them gather data and information about any specific problem that has been reported to Ericsson.
- Work with assigned tickets, using support tools according to global support processes and procedures.
- Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
- Needs to provide solutions to customer problems according to established processes and contracted Service Level Agreements.
- In case additional services are contracted with the customer the Support engineer will also handle e.g. Pre-emptive and Software Update handling.
The skills you bring:
- Strong Knowledge of 5G RAN, NR NSA, NR SA and ESS RAN and Core Network Architecture.
- Strong understanding of RAN Protocols and Procedures.
- Competence in Analyzing L3, L2 and Physical layer traces and Error.
- Competent in developing quick understanding of New 5G Features and Functionality.
- Basic Knowledge about 5G core and EPC Functionalities.
- Basic Understanding RAN tuning and Optimization techniques.
- "All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793308
Skills Required
- 3–4 years of experience in RAN software support and troubleshooting
- RAN Level 3 support experience
- Strong knowledge of 5G RAN, NR NSA, NR SA, ESS RAN, and core network architecture
- Strong understanding of RAN protocols and procedures
- Competence analyzing L3, L2, and physical-layer traces and errors
- Ability to quickly understand new 5G features and functionality
- Basic knowledge of 5G Core and EPC functionalities
- Basic understanding of RAN tuning and optimization techniques
- Academic credentials from recognized and accredited institutions, subject to verification
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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