Technical Solution Architect

Job Summary

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network

We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.

Focus of the Role

The Technical Solution Architect is a customer facing technical presales role, specialising in international Wide Area Networks (WAN) technologies for multi-national Wholesale and Enterprise customers. This role will lead pre-sales technical consulting engagements to Telstra International’s external customers and sales prospects.

What You’ll Do

Telstra InfraCo - Digital Infrastructure Solutions provides Telstra's customers with a wide range of digital infrastructure solutions, including cloud computing, data center, and managed services.

The Technical Solution Architect will utilise their subject matter technical expertise in international WAN technologies and architectures, as well as their broad understanding of IT technologies, to define customers’ functional and non-functional requirements, qualify fit to Telstra International global portfolio of capabilities and build compelling solutions in line with the customer’s financial and performance targets.

Key Responsibilities

• Evangelising Telstra International’s Data & IP and Managed Network Services portfolio to customers and supporting the sales team in qualifying new sales opportunities to ensure they are aligned to our portfolio’s technical sweet spot with a compelling sales message.
• Being a trusted specialist advisor for pre-sales technical consulting and network solution design production; achieving the on-time delivery of stakeholder endorsed high-level technical solution designs in line with customer requirements, Telstra’s ability to deliver and support, and are within the agreed target budget.
• Assisting the sales teams in identifying and managing the development and successful closure of new business opportunities. Including a consultative sales approach to create compelling solutions for customers and pitching them in a way that positions you as a trusted customer advisor.
• Ensuring that any technical documentation and design diagrams produced to explain the solution are completed in a timely manner and are of a high quality, accurate and sufficiently detailed for the ordering, delivery and implementation teams to understand the solution, to ensure a smooth delivery.
• Collaborating across multiple functions within Telstra International’s business, particularly our Customer Success and Network Engineering teams, to help minimise delivery lead times, maximise customer satisfaction and foster a positive spirit of continual improvement. 
• Working with Product Management and proposition development teams to support Sales Enablement sessions on Telstra’s Data and IP and Managed Network Services Product portfolio, including sharing details on new and emerging technologies and market trends.
• Make a strong contribution to sales and revenue growth through developing and maintaining a strong qualified pipeline of incremental opportunities, including developing customer technology strategies, technology roadmaps and business plans to support sales opportunity identification.
• Contributing to thought leadership through the development of client facing solution sales materials on key topics and contributing to the development of reusable intellectual property
• Recognised as a technical sales expert and trusted technology advisor to key senior stakeholders (external and internal), producing deep technical and business insights that articulate how Telstra’s solutions (that consider partner’s, vendors and alliances) can be used to transform our customer’s business, and influence technology strategy.

Qualifications

• Demonstrated pre‑sales experience engaging with customers, understanding their business needs, and presenting technical solutions that drive commercial outcomes.
• Ability to deliver clear, compelling technical presentations and confidently articulate complex concepts to both technical and non‑technical audiences.
• Experienced in designing, costing and documenting innovative and robust managed network service solutions using the following technologies: (1) Layer 1-3 Network transport technologies: OTN, Ethernet, IP (Internet & MPLS), China connectivity (2) Connectivity solutions to SaaS and Public Cloud Providers (notably Microsoft and AWS) (3) Connectivity solutions with SDN PaaS networks such as Digital Realty & Equinix Fabric
• Knowledge of sub-sea cable systems and their associated routes and characteristic
• Network routing and switching protocols and technologies, specifically Cisco network routing technology
• Experience in working with vendor technology, particularly with Ciena and Infinera. Experience with designing and deploying transmission networks is highly desirable
• Highly proficient in the use of MS Office tools (Excel, Word, Powerpoint) and Visio as well as associated vendor tools (e.g. CCW) to effectively consolidate, document and communicate these solutions to the customer and internal stakeholders
• Proven expertise in core network engineering and transmission engineering, including design, implementation, and optimization of high-capacity network infrastructure to ensure resilient, scalable, and efficient connectivity
• Experience working with enterprise and wholesale customer segments an advantage

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.