Technical Services Specialist

Reposted 12 Days Ago
Be an Early Applicant
Hiring Remotely in Remote, OR, USA
In-Office or Remote
115K-130K Annually
Mid level
Healthtech
The Role
The Technical Services Specialist role involves leveraging HL7 expertise, providing 2nd-line support, configuring healthcare messaging standards, and developing solutions in a healthcare IT environment.
Summary Generated by Built In

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

Why join LivaNova’s cardiopulmonary team?  You can play a major role in improving the lives of patients and their families.  We have an environment where you are empowered and encouraged to challenge the status quo. You will also be a team, with decades of experience in this industry, who are looking forward to both guiding you as well as learning from you.  Help us make a difference — join us in transforming patient lives with health innovation that matters.

General Responsibilities:

- Leverage HL7 expertise to define, design, and create programs, templates, and processes supporting the deployment of current and future LivaNova perfusion datamanagement products.

- Apply advanced analytical, technical, and conceptual skills to develop system solutions for healthcare interface processing.

- Provide 2ndline support to global LivaNova teams and distributors Field Services through email and hotline channels, focusing on HL7 interface and ITrelated issues.

- Configure channels, filters, transformers, destinations, and scripts to support multiple healthcare messaging standards (e.g., HL7 v2.x, JSON, XML).

- Contribute to investigations of recurring technical problems and repairrelated complaints, identifying root causes and recommending solutions.

- Communicate with and educate customer departments affected by product updates, issues, or interface changes.

- Identify and resolve system and procedural issues promptly, ensuring timely communication to management and impacted customers.

- Develop and maintain comprehensive technical documentation for all processes and procedures.

- Provide support during technical trainings for Field Service Engineers when required.

- Maintain and generate servicerelated records and reports in accordance with internal standards.

- Ensure full compliance with LivaNova policies, guidelines, and corporate values.

Skills and Experience

- Extensive experience in IT within a hospital environment and/or the medical device industry, including handson work with healthcare interfaces.

- Deep expertise in HL7 standards (HL7 v2.x a must; HL7 v3/FHIR beneficial), including message structures, segment logic, triggers, data types, and interface troubleshooting.

- Handson experience with Mirth Connect (NextGen Connect), including configuring channels, transformers, filters, scripts, destinations, database connectors, and monitoring interface performance.                                                                                                             

- High affinity for modern technologies with a solid understanding of current trends such as IoT, Digital Transformation, and Remote Services.

- Working knowledge of JavaScript for interface customization and data transformation tasks.

- Solid understanding of networking fundamentals and system integration concepts, including TCP/IP and APIbased communication.

- Demonstrated ability to quickly identify and resolve system or procedural issues, ensuring clear communication with management and affected customers.

- Strong organizational agility, with the ability to work effectively across functions and in global, multicultural environments.

- A customeroriented mindset with a proactive approach to service.

- High level of selfdiscipline and attention to detail.

- Strict adherence to standard operating procedures and regulatory requirements.

- Effective team player with the ability to work independently when required.

- Enthusiastic, communicative personality with strong interpersonal skills and a positive team spirit.

- Willingness to travel internationally (25%+ of total working time).

- Excellent command of English; additional languages are considered an asset.

Education:

- You have completed university or college studies in business informatics, computer science or a comparable specialist training course in a relevant field.

- 3+ years of experience in Healthcare IT, HL7 Interfaces.

Pay Transparency: A reasonable estimate of the annual base salary for this position is $115,000 - $130,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits include:

  • Health benefits – Medical, Dental, Vision

  • Personal and Vacation Time

  • Retirement & Savings Plan (401K)

  • Employee Stock Purchase Plan

  • Training & Education Assistance

  • Bonus Referral Program

  • Service Awards

  • Employee Recognition Program

  • Flexible Work Schedules

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.


Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.


Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.

Skills Required

  • Extensive experience in IT within a hospital environment or medical device industry
  • Deep expertise in HL7 standards including message structures and troubleshooting
  • Hands-on experience with Mirth Connect for configuring channels and monitoring performance
  • Working knowledge of JavaScript for interface customization
  • Solid understanding of networking fundamentals and system integration concepts
  • 3+ years of experience in Healthcare IT, HL7 Interfaces

LivaNova Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LivaNova and has not been reviewed or approved by LivaNova.

  • Strong & Reliable Incentives Incentive structures including performance bonuses and share-based awards are prominently featured and described as meaningful components of total rewards. Participation in an employee stock purchase plan and recognition programs further extends compensation beyond base salary.
  • Healthcare Strength Core medical, dental, and vision coverage, plus an Employee Assistance Program and U.S. mental‑health support with low barriers to access, are highlighted as solid pillars. Healthcare affordability is cited positively alongside well-rated plan options.
  • Retirement Support A clearly defined 401(k) match and broad eligibility are presented as part of the package. The retirement program is characterized as a solid, market-aligned element of total rewards.

LivaNova Insights

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The Company
HQ: London
2,946 Employees

What We Do

LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems. At LivaNova, we understand the importance of bringing both clinical and economic value to our customers. We are a strong, market-leading medical technology and services company, offering a diverse product portfolio and global reach. LivaNova is listed on the NASDAQ stock exchange under the ticker symbol “LIVN.” LivaNova has approximately 3,000 employees worldwide. We are headquartered in London (UK) and maintain a presence in more than 100 countries. LivaNova operates as two businesses: We have a strong legacy as leaders in neuromodulation and cardiovascular solutions, providing products and therapies in distinct therapeutic areas to treat the head and heart. These include: • Difficult-to-Treat Depression • Drug-Resistant Epilepsy • Obstructive Sleep Apnea • Advanced Circulatory Support • Heart Failure • Cardiopulmonary At LivaNova, we serve health and improve lives. Day by day. Life by life.

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