Technical Services Specialist

Job Description Summary

Resonant Clinical Solutions provides comprehensive clinical trial services supporting every stage from discovery to delivery. Our portfolio includes custom kitting, equipment and ancillary solutions, and biorepository and archiving services—serving trials of any size, anywhere in the world.
The In‑House Engineering (IHE) Team ensures the accuracy, reliability, and readiness of laboratory and cold‑chain equipment essential to global clinical studies. Our work directly supports patient safety and data integrity through expert calibration, maintenance, service, and repair performed in‑house.
This role is based at Site 008 – Lakeland, Florida, working within our IHE workshop.
Reporting to the Global Service Manager (GSM), the Senior [BMET] Technical Service Engineer will work hands‑on with a wide range of clinical (medical devices) and laboratory equipment and collaborate with cross‑functional associates to support our customers and their global clinical trials.
The position provides comprehensive value‑added engineering services, including commissioning, maintenance, calibration, technical repair, asset management services, and technical support.

How will you make an impact & Requirement

POSITION PROFILE

Technical Support

• Provide technical support for Clinical (medical devices), laboratory and refrigeration equipment (e.g., fridges, freezers, centrifuges, incubators, scales, balances, and monitoring systems).

• Assist internal and external stakeholders by troubleshooting technical issues and interpreting technical documentation.

Service & Repair

• Perform routine, corrective, and emergency maintenance on clinical, laboratory and refrigeration equipment.

• Diagnose faults, perform timely repairs, and minimize equipment downtime.

Calibration

• Conduct accurate calibration of clinical, temperature‑controlled and laboratory devices in line with SOPs, GxP, and relevant standards (e.g., ISO 17025).

• Maintain complete, compliant calibration records.

Quality & Compliance

• Create and maintain detailed service documentation and calibration certificates.

• Ensure all engineering activities comply with GCP, manufacturer specifications, regulatory requirements, and internal QMS expectations.

• Support audits and inspections as required.

Inventory & Workflow Management

• Manage tools, parts, and calibration standards effectively.

• Support scheduling and prioritization of IHE engineering work requests.

• Contribute to OTIF (On-Time In-Full) performance KPI achievement.

Collaboration

• Work closely with Quality Assurance, Warehouse, Logistics, Operations, and Customer Service teams.

• Provide technical input for equipment upgrades and purchasing decisions.

• Support / mentor apprentice engineer(s)

MAJOR JOB DUTIES, RESPONSIBILITIES AND DELIVERABLES

Account Management

• Build and maintain effective internal and external customer relationships.

• Represent Resonant Clinical Solutions professionally and uphold company Mission, Vision, and Values.

Technical Support

• Research technical documentation and internal resources to support IHE customers.

• Triage and resolve complex technical issues relating to quality, performance, and applications.

• Support continuous improvement in documentation and information‑management processes.

• Participate in customer‑intimacy initiatives including project support and reporting.

• Respond to technical inquiries via phone, email, and digital platforms.

• Maintain equipment cleanliness, disinfection records, and compliance documentation.

• Assist with IHE inventory receipts and cycle counts.

In‑House Engineering Responsibilities

• Lead daily IHE stand‑up meetings/huddles.

• Communicate repair status, inspections, unusual findings, and customer concerns to management.

• Direct and oversee subcontractor activities while on‑site.

• Maintain technical expertise through ongoing training (domestic/international travel may be required).

• Ensure all service documentation is accurate, complete, and entered correctly into the ERP system.

• Support responses to product recalls and alerts as directed by leadership.

• Assist with special engineering or operational projects as assigned.

Clinical, Refrigeration & Laboratory

• Perform preventive maintenance and calibration for clinical (medical devices) laboratory and cold‑chain equipment.

• Troubleshoot, repair, and document malfunctioning devices.

• Conduct safety and performance tests to ensure compliance with standards.

• Collaborate with manufacturers on advanced troubleshooting.

• Evaluate equipment for potential upgrades or replacement.

• Maintain an organized spare‑parts inventory.

• Develop and implement preventive maintenance schedules.

• Stay updated on emerging technologies and industry best practices.

QUALIFICATIONS (Education/training, experience, and certifications)

Required

• Proven experience installing, diagnosing, maintaining, calibrating, and repairing clinical (medical devices), infusion pumps, laboratory & refrigeration equipment. • Strong understanding of refrigeration principles, including low‑temperature and cascade (-80°C) systems.

• Proficiency with calibration tools and diagnostic instruments.

• Strong documentation and record‑keeping skills.

• Understanding of regulatory requirements in clinical or laboratory environments (GCP, GMP, ISO standards).

• Health, Safety & Environmental (HSE) training. Preferred

• Calibration/testing qualification (IQ/OQ/PQ).

• Refrigeration or HVAC certification.

• Experience working in a clinical research or GxP-regulated environment.

• Familiarity with calibration software and digital record‑keeping systems.

KNOWLEDGE SKILLS AND ABILITIES

• Evidence of ongoing professional development.

• Experience with QMS systems including ISO 9001.

• Knowledge of relevant global standards and legislation.

• Understanding of risks associated with laboratory and medical equipment.

• Electrical/electronic troubleshooting experience.

• Ability to work independently on low, medium, and high‑risk equipment.

• Strong verbal and written communication skills.

• Physically able to lift, move, and handle equipment.

• Ability to build effective professional relationships.

• Flexible, responsive, and adaptable approach.

• Knowledge of clinical measurements and procedures.

• Experience under ISO 17025 (desirable).

• Proficiency in Microsoft Office 365.

• Workshop engineering experience.

• Ability to interpret technical manuals and engineering schematics.

• Strong analytical and problem‑solving skills.

• Proficiency with diagnostic software and tools

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under typical positions)

▪ Ability to lift equipment, parts, or boxes up to 25 kg.

▪ Good hand and finger dexterity for handling tools and small components.

▪ Regular lifting, bending, walking, and standing for extended periods.

▪ Occasional exposure to workshop or equipment‑related hazards.