Position Title: Technical Services Specialist
Location: Houston, TX 77067
Reports to: Technical Services Manager
Essential Responsibilities:
- Provide timely and accurate responses to technical inquiries from all levels of the sales structure (sales team, distributors, dealers, builders/contractors, and owners).
- Responsible for collecting and organizing inquiries to generate a data driven feedback loop to expand and improve the technical publications.
- Support the continuous maintenance and expansion of the company’s technical publications.
- Support Sales and Installation Specialist in customer training and onboarding.
- Work closely with Installation Specialists and Sales to ensure customer requirements are clear, actionable, and satisfied.
- Maintain a working knowledge of all relevant building codes and regulatory changes (IBC/IRC, FBC, CBC, CCMC, etc.) and how they impact product compliance.
- Stay abreast of industry trends and how changing preferences impact technical publications and regulatory compliance.
- Assist with evaluation of regulatory landscape, market dynamics, and customer and consumer preferences to develop technical requirements of new market strategies.
- Support the continuous maintenance and expansion of the companies regulatory and code compliance.
Qualifications & Skills:
- 5-years professional experience in the building materials industry, with a preference for building envelope.
- Excellent written and verbal communication skills tailored to the audience.
- Proficient in Microsoft Office suite.
- Strong capacity to understand, digest, and summarize regulatory codes, technical literature, and construction procedures.
- Preferred but not required qualifications & skills:
- Spanish-English bi-lingual
- Proficient in AutoCAD LT
- Willing to travel up to 20%
Skills Required
- Five years of professional experience in the building materials industry, preferably building envelope
- Excellent written and verbal communication skills tailored to the audience
- Proficiency in Microsoft Office Suite
- Ability to understand, digest, and summarize regulatory codes, technical literature, and construction procedures
- Spanish-English bilingual ability
- Proficiency in AutoCAD LT
What We Do
Elementia USA provides shared business and consolidation services to U.S.-based subsidiaries of Elementia Materiales and Fortaleza Materiales. Across the group, its sister companies manufacture and market cement, fiber-cement solutions, and advanced metal products for construction and infrastructure. The group also converts industrial waste into energy through advanced processes. Headquartered in Houston, Elementia USA supports operations and customers throughout the United States.
