The ProAssure Technical Services Specialist provides tactical technical sustainment and customer enablement for software and hardware solutions. You will also focus on establishing repeatable technical processes, supporting day to day solution operations, and driving approaches to identify, troubleshoot, and resolve common issues before escalation to Technical Support or R&D teams.
Primary work location is 6565 Fannin Street, Houston, TX 77030
What you will do:
• Provide onsite and remote technical support for ProAssure software and hardware solutions, including deployment, sustainment, remediation, and routine service activities.
• Perform structured troubleshooting and issue identification with customer end users and support personnel; determine whether issues are related to user operation, configuration, connectivity, hardware, or software.
• Conduct device and site assessments including connectivity and VLAN settings, device counts, naming conventions, software and firmware versions, mounting and placement, cabling, HDMI connections, power, and display configuration.
• Perform defined technical remediation activities including power resets, configuration changes, device reprovisioning, device swaps, and other approved service procedures; initiate RMA processes when hardware defects are confirmed.
• Collect and package relevant diagnostic data including system logs, performance data, packet captures, and other technical information to support Technical Support and R&D troubleshooting, root cause analysis, and issue resolution.
• Execute regression and validation testing following software updates, configuration changes, device swaps, and other technical changes to confirm expected solution behavior and identify unresolved issues.
• Partner with customer IT, operational, and clinical teams to build technical knowledge, provide hands on instruction, develop practical troubleshooting and support guidance, and reinforce appropriate issue identification, triage, and escalation practices.
• Collaborate with Technical Support, R&D, Customer Success, and other Stryker organizations to escalate complex issues requiring advanced troubleshooting or engineering support; provide clear documentation of diagnostic steps, findings, resolution activities, and recurring issues.
What you need:
Required:
- Bachelors in Computer Science, Engineering, or related field or in lieu of Bachelors 6+ years of additional relevant work experience
- Minimum 4 years experience in network services for healthcare organizations, including in-depth knowledge of firewalls, VPNs, routing, and switching protocols.
- Demonstrated experience troubleshooting software, hardware, network connectivity, and integrated technology solutions
- Experience working directly with customer IT, operational, or clinical teams in a healthcare environment
- Demonstrated ability to identify root causes, perform structured troubleshooting, and determine appropriate escalation paths
- Experience creating technical documentation, standard work, troubleshooting guides, or training materials
- Demonstrated success delivering customer service and technical training to end users and customer support personnel
- Ability to travel up to 25% within the US, including frequent local travel between customer sites within a designated geographic area
Preferred:
- Ability to work independently in customer environments and manage multiple technical activities through completion
- Proficiency with MS Office, especially Excel, and experience using case management or service management systems
- Experience with healthcare communication, clinical technology, networking, or connected medical devices is a plus
United States of America Pay Ranges:
- USN: $77,700 - $129,500 USD Annual
- US5: $81,600 - $136,000 USD Annual
- US10: $85,500 - $142,500 USD Annual
- US15: $89,400 - $148,900 USD Annual
- US20: $93,200 - $155,400 USD Annual
- US30: $101,000 - $168,400 USD Annual
Travel Percentage: 30%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field, or 6+ additional years of relevant work experience in lieu of a bachelor's degree
- Minimum 4 years of experience in network services for healthcare organizations
- In-depth knowledge of firewalls, VPNs, routing, and switching protocols
- Experience troubleshooting software, hardware, network connectivity, and integrated technology solutions
- Experience working directly with customer IT, operational, or clinical teams in a healthcare environment
- Ability to identify root causes, perform structured troubleshooting, and determine appropriate escalation paths
- Experience creating technical documentation, standard work, troubleshooting guides, or training materials
- Success delivering customer service and technical training to end users and customer support personnel
- Ability to travel within the United States, including frequent local travel between customer sites
- Ability to work independently in customer environments and manage multiple technical activities through completion
- Proficiency with Microsoft Office, especially Excel
- Experience using case management or service management systems
- Experience with healthcare communication, clinical technology, networking, or connected medical devices
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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