Technical Services Manager

Description

M|MBR Systems, LLC, an Integrated Water Services company, is looking for a hands-on Technical Services Manager to support the delivery, installation, commissioning, and ongoing support of membrane bioreactor wastewater treatment solutions. This is a great opportunity for someone who enjoys solving complex field issues, working directly with customers and contractors, and applying practical mechanical, electrical, plumbing, controls, or equipment troubleshooting experience in real-world environments. 

In this role, you will be involved in everything from system installation and commissioning to operator training, warranty support, troubleshooting, and continuous improvement. You will self-perform technical work when needed while also coordinating internal and external resources to ensure customers receive responsive, high-quality support. 

• Support the delivery, installation, commissioning, and decommissioning of wastewater MBR systems and equipment. 
• Work closely with contractors, customers, and internal teams to keep modular wastewater treatment solutions moving forward on schedule. 
• Troubleshoot field issues involving mechanical, biological, electrical, electronic, equipment, and controls-related systems. 
• Help resolve customer issues quickly and effectively while providing strong technical and customer support. 
• Read and interpret mechanical, civil, schematic, and technical drawings to support installation, verification, and issue resolution.
• Coordinate field work, site logistics, inspection activities, safety expectations, and utility installation support as needed.
• Document service activities, field work, and support provided. 
• Contribute ideas and field feedback that support product development, customer support, issue resolution, and continuous improvement.

Requirements

We’re especially interested in candidates who enjoy being in the field, working with their hands, solving technical problems, and supporting customers through start-up, troubleshooting, and service challenges.

Ideal candidates will bring:

• 4+ years of technical services experience, or 6+ years of relevant work experience.
• A technical background in equipment maintenance, preferably involving mechanical, electrical, or plumbing systems.
• Experience troubleshooting water or wastewater plant issues involving mechanical, biological, electronic, or control systems.
• Familiarity with control systems, such as Allen Bradley, and experience with control panels or PLC programming. 
• Experience with manufacturing, fabrication, assembly, field erection methods, equipment operation, layout verification, or inspection coordination. 
• Familiarity with water and wastewater plant technology, civil systems, underground utilities, domestic water, fire water, storm drain, sanitary sewer, grading, or sitework. 
• Experience working with tools such as Procore, Bluebeam, Raken, and Microsoft Office.
• An Associate’s or Bachelor’s degree in engineering, engineering technology, or a related field is preferred. 
• Experience with MBR technology is a plus. 

You are a practical, solutions-focused technical professional who can stay calm under pressure, communicate clearly with customers and field teams, and solve problems quickly and effectively. You are comfortable moving between hands-on troubleshooting, field coordination, customer communication, and documentation. 

This role requires up to 50% travel to job sites during the workweek (M-F) as needed, along with the ability to stand, bend, stoop, reach, climb, and lift up to 50 lbs when necessary.

• Competitive compensation 
• Comprehensive benefits package, including medical, dental, vision, STD, and LTD coverage 
• Paid time off to recharge and explore 
• 401(k) retirement plan with a company match

Salary range*: $80-$120k

*The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

If you have hands-on technical services experience and enjoy working directly with equipment, customers, contractors, and field teams, we’d like to hear from you. Join MMBR Systems and help deliver innovative wastewater treatment solutions that support communities and customers in the field.

Integrated Water Services (IWS) is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, age, marital status, citizenship status, veteran status, disability, union affiliation, or any other characteristic protected by applicable federal, state, or local law. We believe diversity strengthens our organization and are dedicated to providing equal employment opportunities for all.