The Technical Services Engineer I is assists senior IT staff in maintaining the availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration.
Key responsibilities
- Design & delivery
- Maintain, monitor and optimize private cloud and data center infrastructure (e.g., Virtualization and Containerization, Servers, Storage, etc.).
- Monitor and provide level I troubleshooting for internal and internet-facing applications and services.
- Assist in evaluation and implementation of new technologies to improve reliability, security, and efficiency.
- Infrastructure operations
- Administer on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).
- Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics.
- Support Windows, Linux and MacOS server operating systems (administration and troubleshooting).
- Monitor and operate backup platforms; ensure backup health and completion.
- Availability, monitoring & incident management
- Proactively monitor system health and performance; identify and remediate risks before service impact.
- Troubleshoot and resolve Level I infrastructure issues; document root cause and corrective actions.
- Security, compliance & service delivery
- Implement and maintain security controls to protect infrastructure and data.
- Complete operational and compliance checks in line with agreed procedures.
- Fulfil service requests within agreed timelines using established request management processes (e.g., ServiceNow).
- Collaboration, vendors & documentation
- Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support.
- Maintain clear, current technical documentation for infrastructure components.
- Leadership & ways of working
- Contribute to a collaborative team culture.
- Support task automation using agreed tooling and scripting aligned with the automation strategy.
- Provide technical assistance to local staff via the ticketing system.
- Participate in a 24x7 on‑call rota as required.
Required Experience and Skills:
- Experience: 3+ years supporting complex enterprise ICT environments with multiple stakeholders.
- Networking knowledge:
- Hands-on technical capability as many as possible of:
- Microsoft Windows Server, Active Directory, Entra ID
- Linux administration
- Virtualization Technologies (VMware, Nutanix)
- Containerization Technologies (Docker, Kubernetes)
- Storage administration (e.g., EMC Unity, EverPure)
- Scripting: Python, PowerShell, Bash
- Automation: Ansible, Terraform
- Source control and CICD: Git, Perforce
Education and certifications
- Required: Degree in a technical subject or equivalent professional experience.
- Desirable certifications: Microsoft, RHCE, VMware, Cisco, Palo Alto, ITIL/ITSM, AWS/Cloud.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- 3+ years supporting complex enterprise ICT environments
- Degree in a technical subject or equivalent professional experience
- Networking knowledge
- Hands-on technical capability with multiple technologies
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
