We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.
The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key Responsibilities
In Office:
• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco’s issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation
• Perform Triage Desk ‘1st line support function’
On Site:
• Perform successful implementations and upgrades
• Conduct site inspection and reports in preparation of deployments
• Coordinate resources from mine staff as required
• Provide one-on-one and classroom training on the use and administration of the system
• Troubleshoot software, hardware and network issues
Experience & Knowledge
- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
- 3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
- Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
- Strong SQL skills; exposure to OpenTSDB, InfluxDB
- Familiarity with GNSS/RTK systems and Wenco hardware platforms
- Valid driver’s license
Skills & Abilities
- Strong technical, analytical, and problem-solving skills.
- Excellent communication, presentation, and client relationship-building skills.
- Able to work independently or in teams, often in high-pressure, remote site environments.
- Skilled in prioritizing and multitasking to meet customer/business needs.
- Bilingual French/English skills are preferred
Travel
- Extensive travel required (50%+).
Base salary of $80,000 - $90,000, commensurate with experience and qualifications.
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.
Disclaimer
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As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.
Skills Required
- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related field, or equivalent experience
- 3-5 years of user and administrator support experience for enterprise software
- Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
- Strong SQL skills
- Exposure to OpenTSDB and InfluxDB
- Familiarity with GNSS/RTK systems and Wenco hardware platforms
- Valid driver's license
- Bilingual French and English skills
- Ability to travel extensively, including more than 50% travel
What We Do
Wenco International Mining Systems develops and supplies digital technology for surface-mining operations. Its systems manage and control mining equipment, while its platform uses actionable data, open interoperability, and IIoT technologies to help mining companies extract unrealized value. Wenco is headquartered in Richmond, British Columbia, maintains offices supporting customers across six continents, and serves the global mining industry through integrated digital solutions for modern mine sites.
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