The Role
Manage technical quotations and configurations as the main contact for customers, sales, and internal teams. Own requests end-to-end, prioritize tasks, coordinate engineering/pricing/pre-sales, provide status visibility, advise on product/catalog solutions (cabling, PDU, racking), and join customer meetings for technical consultancy.
Summary Generated by Built In
Contract type: until 30th October, prolongation available (+6 months)
Working schedule: M-F, 9-18, 2 days/week at the office (Pipera)
Tasks
Quotation Management:
* Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments)
* Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering)
* Assumes request ownership and proactive follow-up until completion of request with all internal departments involved
* Manages commit date and provide visibility/transparency of request status (proactive communication)
* Has the ability to prioritize requests based on criticality, business impact and customer satisfaction.
* Manages high value, complex, multi-year projects with highly complex configurations
* Perform non-standard account specific activities
Technical expertise
* Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced)
* Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues)
* Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance)
* Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations
* Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity
Customer focus and Sales relationship
* Is responsible for establishing and maintaining working partnerships with customers - both internal and external
* Works closely with sales and/or customer to ensure alignment on configuration needs
* Acts as one contact point for Sales for queries gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolve
Requirements
* Experience in the technical field is a plus.
* University/high-school studies (Computer Science or Electrical Engineering preferred);
* Minimum two years experience in Operations;
* Fluent English knowledge;
* Advanced communication skills (good questioning and listening skills);
* Ability to engage in discussions with external customer contacts regarding the quoting process but as well on technical matters related to the specific portfolio;
* Ability to learn quickly;
* Flexibility in adapting to non-standard requests;
* Ability to work under time pressure and to meet high expectations of the account team and the customer;
* Flexibility to adapt to a multi-cultural virtual account team
* Please note that this is a technical role and hardware knowledge is required.
Benefits
* Health subscription
* Meal Tickets
* Paid leaves: 24 days / year
* Bookster subscription
* Worldclass preferential subscription
* Instant access to salary
* Remote work compensation
Working schedule: M-F, 9-18, 2 days/week at the office (Pipera)
Tasks
Quotation Management:
* Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments)
* Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering)
* Assumes request ownership and proactive follow-up until completion of request with all internal departments involved
* Manages commit date and provide visibility/transparency of request status (proactive communication)
* Has the ability to prioritize requests based on criticality, business impact and customer satisfaction.
* Manages high value, complex, multi-year projects with highly complex configurations
* Perform non-standard account specific activities
Technical expertise
* Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced)
* Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues)
* Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance)
* Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations
* Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity
Customer focus and Sales relationship
* Is responsible for establishing and maintaining working partnerships with customers - both internal and external
* Works closely with sales and/or customer to ensure alignment on configuration needs
* Acts as one contact point for Sales for queries gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolve
Requirements
* Experience in the technical field is a plus.
* University/high-school studies (Computer Science or Electrical Engineering preferred);
* Minimum two years experience in Operations;
* Fluent English knowledge;
* Advanced communication skills (good questioning and listening skills);
* Ability to engage in discussions with external customer contacts regarding the quoting process but as well on technical matters related to the specific portfolio;
* Ability to learn quickly;
* Flexibility in adapting to non-standard requests;
* Ability to work under time pressure and to meet high expectations of the account team and the customer;
* Flexibility to adapt to a multi-cultural virtual account team
* Please note that this is a technical role and hardware knowledge is required.
Benefits
* Health subscription
* Meal Tickets
* Paid leaves: 24 days / year
* Bookster subscription
* Worldclass preferential subscription
* Instant access to salary
* Remote work compensation
Skills Required
- Minimum two years experience in Operations
- Fluent English
- Advanced communication skills (questioning and listening)
- Ability to engage in technical discussions with external customers regarding quoting and portfolio
- Ability to learn quickly
- Flexibility in adapting to non-standard requests
- Ability to work under time pressure and meet high expectations
- Flexibility to adapt to a multi-cultural virtual account team
- Hardware knowledge (technical role, hardware experience required)
- University/high-school studies (Computer Science or Electrical Engineering preferred)
- Experience in the technical field
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