Work Schedule
Standard (Mon-Fri)Environmental Conditions
Office, Various outside weather conditionsJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Support Specialist III, you'll provide expert-level support for sophisticated analytical and microscopy systems, collaborating with customers worldwide to optimize their research and analytical capabilities. You'll utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.
REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience providing technical support for complex analytical instrumentation or electron microscopy systems
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical/scientific field
• Strong analytical and diagnostic skills with sophisticated scientific equipment and software
• Excellent interpersonal and communication abilities across all levels of technical expertise
• Proven troubleshooting skills and ability to resolve complex technical issues
• Demonstrated customer service excellence and professional relationship management
• Advanced proficiency in relevant technologies, hardware, and software platforms
• Strong project management and documentation capabilities
• Proficiency in English (minimum B2 level); additional language skills are advantageous
• Ability to work independently and collaboratively in a team environment
• Willingness to travel 15-30% of time for customer support and training
• Experience with CRM systems and technical documentation
• Expertise in Windows-based software, networking, and computer hardware
• Ability to manage multiple priorities effectively in a deadline-oriented environment
• Knowledge of quality systems and regulatory compliance
• Demonstrated commitment to continuous improvement and innovation
Skills Required
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience
- Strong analytical and diagnostic skills
- Excellent interpersonal and communication abilities
- Proven troubleshooting skills
- Demonstrated customer service excellence
- Advanced proficiency in relevant technologies
- Strong project management and documentation capabilities
- Proficiency in English (minimum B2 level)
- Willingness to travel 15-30% of time
- Experience with CRM systems and technical documentation
- Ability to manage multiple priorities effectively
- Knowledge of quality systems and regulatory compliance
- Demonstrated commitment to continuous improvement and innovation
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — The package includes a 401(k) with a strong company match and an employee stock purchase plan, which are viewed as meaningful components of total rewards.
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Leave & Time Off Breadth — Starting paid time off around three weeks, along with paid holidays, sick time, bereavement, volunteer time, and options to add more, is consistently highlighted as a strength.
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Parental & Family Support — Paid parental leave for primary caregivers plus additional bonding time, together with adoption/fertility assistance and childcare benefits, provides robust family support.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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