About this role
Are you passionate about technology and sales, and energized by complex customer discussions? In this role as a Technical & Solution Sales Support Specialist, you will be the critical link between our customers' needs and Ericsson's cloud solutions.
You will support the Key Account Manager organization across the full sales cycle - from early engagement and presales through solution design and RFx delivery.
What you will do
- Act as the technical and solution expert supporting KAMs in pre-sales, solution design and delivery of RFx responses for cloud and Telco Cloud opportunities.
- Engage in deep technical customer dialogues, extract and clarify requirements, and translate them into scalable, secure and cost-effective solutions.
- Take ownership for your scope in RFx/tenders: understand requirements thoroughly, design the solution, and deliver high-quality, on-time responses.
- Be solution responsible for cloud products in the GPEC area of responsibility, ensuring technical integrity, feasibility and alignment with Ericsson portfolio strategy.
- Define and support solution and proposal strategies together with Customer Units (CUs) and cross-functional presales and delivery teams.
- Develop and present value propositions, business cases and TCO/ROI analyses that clearly articulate customer value and differentiation versus competitors.
- Lead or contribute to customer workshops, demos and technical deep dives, adapting the communication to both technical and non-technical stakeholders.
- Share best practices, successful bid content and lessons learned across teams, and provide structured feedback to improve portfolio, processes and tools.
The skills you will bring
- Strong experience in cloud solutions, with significant exposure to Telco Cloud and related technologies. Experience on Telco Private cloud with focus on skills such as Kubernetes , containers, design compute, storage for CNIS/NFVI based systems.
- Proven background in technical presales, solution sales support or solution architecture, ideally within telecom, cloud infrastructure or adjacent industries.
- Demonstrated experience owning and delivering high-quality RFx/RFP responses in fast-paced, customer-facing environments.
- Fluent technical English and Spanish.
- Strong understanding of core cloud concepts and Awareness of the competitive landscape in the cloud and Telco Cloud market and typical differentiators.
- Excellent communication and presentation skills, with the ability to explain complex topics in a clear and structured way to diverse audiences.
- Customer-centric mindset, with the ability to build trust and long-term relationships.
- Collaborative team player who enjoys working across sales, technical and delivery teams in a global environment.
- Enthusiastic, self-driven and comfortable working under time pressure and tight RFx deadlines.
- Passion for continuous learning in evolving cloud, automation and AI technologies.
Nice to have
- Hands-on experience with automation and AI in a cloud context.
- Python scripting for automation, tooling or demos.
- Exposure to Gen-AI frameworks and how they can be used in presales, solution design or customer engagement.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 786960
#BI-Hybrid
Skills Required
- Strong experience in cloud solutions, with significant exposure to Telco Cloud and related technologies.
- Proven background in technical presales, solution sales support or solution architecture (telecom, cloud infrastructure or adjacent industries).
- Demonstrated experience owning and delivering high-quality RFx/RFP responses in fast-paced, customer-facing environments.
- Fluent technical English and Spanish.
- Good understanding of core cloud concepts and awareness of the competitive landscape in cloud and Telco Cloud markets.
- Strong value argumentation skills and ability to build compelling, data-driven business cases (TCO/ROI analyses).
- Proven ability to solve complex technical problems in multi-vendor cloud/Telco Cloud environments.
- Excellent communication and presentation skills, able to explain complex topics to technical and non-technical audiences.
- Customer-centric mindset with the ability to build trust and long-term customer relationships.
- Collaborative team player working across sales, technical and delivery teams in a global environment.
- Ability to work under time pressure and meet tight RFx deadlines; self-driven and enthusiastic.
- Passion for continuous learning in evolving cloud, automation and AI technologies.
- Hands-on experience with automation and AI in a cloud context.
- Python scripting for automation, tooling or demos.
- Exposure to Generative AI frameworks and their use in presales or solution design.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
