Description
DSA Doors, the leading premium wood door manufacturing company in the United States, has an opening for a Technical Sales & Product Specialist based in the Raleigh, NC office. You will be the point-of-contact for our customers to provide sales and support of our architectural services. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group.
Responsibilities
- Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications.
- Review customer-submitted CAD drawings and collaborate with Engineering group to ensure manufacturability.
- Convert customer specifications into clear production instructions.
- Generate quotes and timelines for custom orders.
- Advise clients on material choices, finishes, and design options.
- Provide feedback to customers on production timelines, delays, and technical challenges.
- Ensure all custom orders meet quality standards and customer expectations.
- Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production.
- Input all communications and documents into the CRM system.
At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.
Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!
Requirements
Skills that will ensure your success:
- Analytical and curious; asking the 5 W’s
- Dedicated to quality and customer service
- Customer service and phone etiquette
- Detailed and organized
- Time management
- Knowledge of computer software and functions
Minimum Qualifications & Preferences
- At least 2 years of experience in customer service, technical sales, or order management in a manufacturing environment.
- Must be able to modify and create CAD drawings.
- At least 1 year of Autodesk AutoCAD design experience preferred.
- Familiarity with interpreting technical drawings and specifications.
- At least 1 year of experience using a CRM in a professional setting.
- Ability to manage multiple custom orders at different stages.
- Knowledge of the building supply, hardware and/or doors/windows industries.
Skills Required
- At least 2 years experience in customer service, technical sales, or order management in a manufacturing environment
- Ability to modify and create CAD drawings
- Autodesk AutoCAD design experience (at least 1 year)
- Familiarity with interpreting technical drawings and specifications
- At least 1 year of experience using a CRM in a professional setting
- Ability to manage multiple custom orders at different stages
- Knowledge of the building supply, hardware and/or doors/windows industries
- Customer service and phone etiquette
- Detail-oriented, organized, and strong time management skills
- General knowledge of computer software and functions
What We Do
The Door Store of America, Inc. (DSA Doors) is a U.S.-based premium manufacturer specializing in high-quality wood doors and exceptional entryways. With a strong focus on craftsmanship and operational excellence, the company produces a wide range of products, including entry, DP rated, and impact rated doors. They are dedicated to providing superior value and beauty through skilled artistry in their manufacturing facility.
