Description
The Technical Sales Customer Support position is a critical role that bridges Spirit’s technical sales team and customers, providing expert support throughout the customer journey. This position requires a unique blend of technical knowledge, meticulous data comprehension, and customer service excellence to support Spirit’s customers in the aerospace and defense industry.
The ideal candidate will assist customers with technical inquiries related to Spirit’s microelectronics, semiconductors, engineering services, MIL-STD testing solutions, and assembly services. Beyond traditional support, this role demands deep research capabilities, a mastery of project lifecycles, and the ability to thoroughly audit technical, quality, and bill-of-material (BOM) documentation during the Request for Quote (RFQ) phase to ensure high levels of customer satisfaction and execution accuracy.
Essential Job Functions:
- Comprehensive Data Review: Conduct thorough research and read through dense technical documents to achieve complete data comprehension on all incoming project requests.
- RFQ & Quality Clause Analysis: Review, interpret, and audit specific quality clauses, compliance mandates, and technical specs embedded within customer work orders and RFQ packages.
- BOM & Datasheet Mastery: Read, analyze, and cross-reference complex Bills of Materials (BOMs) and component datasheets to ensure exact component alignment, sourcing accuracy, and compliance with aerospace standards.
- Technical Sales Enablement: Serve as a core asset to the Technical Sales team by providing detailed product information, technical clarifications, and risk assessments during the quoting process.
Project Lifecycle & Stakeholder Management
- End-to-End Lifecycle Understanding: Develop and maintain a thorough understanding of everything that goes into the entire lifecycle of a project—from initial RFQ assessment and compliance validation through testing, assembly, and final delivery.
- Cross-Functional Collaboration: Act as a central communication bridge, coordinating seamlessly with internal key stakeholders (Engineering, Quality, Purchasing, and Lab Operations) to align capabilities with customer expectations and resolve complex technical issues.
- Audits & Documentation: Support customer audits and site visits by preparing technical documentation, testing reports, and application notes, actively participating in technical discussions.
Customer Support & Account Maintenance
- Primary Contact: Serve as the primary technical support contact for customers, addressing inquiries related to engineering product and service specifications, capabilities, and applications.
- Issue Tracking & Resolution: Document and track all customer interactions, technical inquiries, and resolution steps in the ERP/CRM system, following up on open issues to ensure timely resolution.
- Process Improvement: Help identify common technical issues, contributing to the development of standardized technical support procedures, solutions, and preventive measures.
Requirements
- Experience: 3+ years of technical support, inside sales engineering, or contract review experience, preferably within the electronics or aerospace and defense industry.
- Education: Preferred Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field; a strong technical/engineering background is a must.
- Technical Literacy: Proven ability to read and interpret engineering drawings, schematic diagrams, component datasheets, and complex BOMs.
- Industry Knowledge: Strong understanding of microelectronics, semiconductors, EEE components, MIL-STD specifications, and testing requirements.
- Analytical & Research Skills: Exceptional attention to detail with a demonstrated ability to read through complex quality systems, defense industry standards, and regulatory clauses.
- Communication & Collaboration: Excellent customer service and verbal/written communication skills, with a track record of successfully managing relationships with internal key stakeholders and clients.
- Systems & Compliance: Familiarity with ERP/CRM systems, technical documentation tools, and a solid understanding of export compliance regulations (ITAR/EAR) and procedures.
- Flexibility: Ability to manage multiple priorities, respond effectively to urgent customer needs, and occasionally work outside regular business hours to meet critical deadlines.
Skills Required
- 3+ years of technical support, inside sales engineering, or contract review experience
- Experience in electronics or aerospace and defense industry
- Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field
- Ability to read and interpret engineering drawings, schematic diagrams, component datasheets, and complex BOMs
- Knowledge of microelectronics, semiconductors, EEE components, MIL-STD specifications, and testing requirements
- Exceptional attention to detail and ability to analyze quality systems, defense industry standards, and regulatory clauses
- Excellent verbal and written communication skills and experience managing relationships with internal stakeholders and clients
- Familiarity with ERP/CRM systems and technical documentation tools
- Solid understanding of export compliance regulations (ITAR/EAR) and procedures
- Ability to manage multiple priorities and occasionally work outside regular business hours
What We Do
Spirit Electronics is a veteran-owned, woman-owned value-added supplier of high-reliability electronic components, engineering services, and superior supply-chain solutions, offering end-to-end secure supply chain services.
