Job Description:
Field Technical Representation:
- Providing guidance to the customer on recommended/best practices as per company’s guidelines and documentation.
- Provide guidance to the customer on maintenance related queries and liaising with level 2 or 3 technical support (support hub or specialist) to bring resolution to all customer queries within the allotted time.
- Keeping an updated log of queries for each of the customers and liaising with appropriate departments (internal or external) to ensure prompt response.
- Participating in customer irritant mapping processes by providing valuable input for the customer base.
- Participating in the scheduling of customer visits and ensuring customers are getting the appropriate exposure to the support personnel required.
Field Technical Services:
- When directed by the company, performing field interventions, such as:
- Fault finding and technical assessment
- Helicopter maintenance under AHZA Aircraft Maintenance Organization
- Helicopter repairs under AHZA Aircraft Maintenance Organization.
Reporting:
- Ensuring high levels of communication between AHZA and its Customers/operators in order to achieve high levels of safety satisfaction
- Ensuring accurate reporting as well as needed actions initiated
- Communicating and updating customers on a periodic basis, corrective actions on known defects even if the status has not changed.
- Providing coaching to the Junior Technicians in terms of know-how and best practices.
- Seeking and reporting on top customer irritants and ensuring follow-up is done with the customer center/central team to be resolved in the best possible timeframe.
- Competent on Microsoft office suite, Webtek/Siebel
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Southern Africa (Pty) Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
